(6 months internship)

In our Customer Success Team in Barcelona, client satisfaction is our top priority. We’re looking for a dedicated and personable Customer Success Specialist to serve as our main point of contact in the German Market.

Main task :

• Owner of the onboarding of your accounts and use our CRM tool to manage your clients and goals

• Maintain accurate client records, keeping track of any updates

• Act as the first and main point of contact in all matters relating to client concerns, complaints and needs via chat, email or phone

• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

• Build and strengthen client relationships to achieve long-term partnerships

• Be the voice of your clients internally, identify their needs and participate in the creation of new features and business opportunities

• Collaborate with teams Marketing & Product and Operations to improve internal processes and customer satisfaction

Languages

• Fluent in German & English (mandatory)

• Skills in other languages as Dutch, French and others are a plus

Skills & Values

• Proactive

• Customer-driven and highly curious about their needs

• Ability to multitask and juggle several responsibilities simultaneously

• Strong written and verbal communication skills

• Good attention to detail and organizational skills

• Tech-savvy

• Good excel level is a plus

• Team spirit

Previous experiences

• Internship or professional experience as Account Manager/Customer Success

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback

• Proficiency with common customer success and customer relationships management software, such as Intercom and Hubspot

If you want to apply, to have a key role in our start-up, this job is for you

• First interview with a Team member

• 2nd Interview with Team Leader Customer Success