What your future position looks like:

As a Customer Care Specialist at bsport, your primary responsibility will be to provide outstanding customer support through various channels, including:

• Ticket Handling: Respond promptly and professionally to customer inquiries and support tickets using our Intercom platform.

• Email Correspondence: Manage customer email communications with a friendly and solutions-oriented approach.

• Issue Resolution: Assist customers in resolving their inquiries, issues, or concerns effectively and efficiently.

• Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and solutions to customers.

• Documentation: Keep detailed records of customer interactions, feedback, and recurring issues for analysis and improvement.

• Collaboration: Work closely with cross-functional teams to ensure customer issues are resolved and provide insights to enhance our products and services.

You will be a good fit to join us if you:

• Are fluent in French & English MANDATORY

• Have skills in other languages as Spanish, Dutch, German, Italian and others are a plus

• Have strong written and verbal communication skills.

• Have excellent problem-solving abilities.

• Are customer-focused with a positive attitude.

• Have experience with Intercom or similar customer support platforms is a plus.

• Have previous customer service or support experience preferred.

• Have the ability to multitask and prioritize effectively.

• Are tech-savvy with a willingness to learn and adapt to new technologies.

• Have high attention to detail

Previous Experiences:

• Professional experience as Customer Support Service will be highly appreciated

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback

• Proficiency with common customer success and customer relationship management software, such as Intercom and Hubspot

Here’s what our interview process looks like:

• Discovery Call with our Talent Acquisition team (15-minutes)

• 2nd Interview with Team member or Team leader

• 3rd Interview with Head of Customer Success & Operations