Customer Success - UK


Customer Success - UK

  • CDI 
  • Salaire entre 30K € et 35K €
  • Paris
  • Télétravail partiel possible
  • Bac +3
  • > 6 mois




  • Application mobile, Santé, FoodTech
  • Entre 50 et 250 salariés

Le poste

Customer Success - UK

  • CDI 
  • Salaire entre 30K € et 35K €
  • Paris
  • Télétravail partiel possible
  • Bac +3
  • > 6 mois

Cette offre a été pourvue !

Who are they?

At the heart of Brigad , there is the idea that everyone should have the opportunity to pursue their passion by being valued, considered and above all, free. This includes finding fulfilment in your work and career, being able to balance it with your personal life, being fairly compensated and being respected.

Brigad is proud to give to thousands of talents today, and millions tomorrow, the means to achieve this lifestyle, and we believe so firmly in our mission “To value work and make it accessible to all” that we have written it into our mission statement.

Since 2016, this ambition has materialised by providing our users with the best app on the market allowing self-employed professionals and catering establishments to be put in contact for specific missions.

⭐️ Our users are right, giving Brigad an NPS of 77/100 out of 5000 responses, and sharing how Brigad changed their lives!

A few months ago, Brigad even launched in the healthcare sector, in order to enable healthcare facilities (care homes and clinics) to connect with self-employed talents. Tomorrow, even more sectors will be concerned: everywhere talents aren’t equipped to pursue their passion while being properly considered and free.

Brigad is currently available in the largest cities in France (Paris, Lille, Lyon, Bordeaux, Marseille, Strasbourg..) and in the UK, with the ambition to expand well beyond in France and Europe.

Exciting challenges are waiting for you: expect to discover new countries in which Brigad will expand, new industries, a top-notch product, a fast-paced development, and above all a solid team united around a truly concrete and positive impact on our daily users’ lives. A spirit that ca, also found on Glassdoor and the grade of 4.7/5.

Does this sound like the perfect fit for you? Great! Feel free to apply and let’s talk about it. ✨

Want to know more about BRIGAD?Company culture, jobs... Let's go for an immersion!
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Job description

→ Your mission

If you’re a dynamic and fast-learner who is interested to work for an international start-up company, then this could be the role for you! Situated within the Ops Team, the engine of Brigad, you will assist in our UK Onboarding Operations by screening/contacting potential “Brigaders” and contributing towards our growth in the UK.

→ Your responsibilities

Onboarding - Help select Brigaders for the platform.

Screen CV’s for potential candidates.
Conduct phone interviews to identify and verify the best profiles.
Monitor and optimize your own qualitative and quantitative performances

Activation - Accompany Brigaders from application to their first mission :

Finalize Brigader subscriptions and accompany their onboarding experience until their first mission.
Reactivate inactive profiles and add new skills to the existing profiles.
Monitor and optimize your performances via a CRM.

Overall, these tasks will contribute towards reaching our acquisition and activation targets of new Brigaders across the UK.

Preferred experience

If you have..

  • Experience in customer service and you are used to communicating by phone
  • Speak English fluently
  • Adapt to all types of profiles
  • Autonomy, empathy, perseverance and proactivity are some of your qualities?
  • Team spirit is important to you
  • Is passionate about the medico-social environment and has digital experience
  • Our services are available from 8 a.m. to 7 p.m. and 7 days a week, the schedules are established in advance according to the weeks with fixed schedules. The weekends are currently managed by freelancers but we can call on the team if necessary.

… So apply quickly! We look forward to meeting you! Here are all the other advantages by joining us

🏢Beautiful offices in the heart of Paris (Sentier)
🎉 Off-site events and regular afterworks
👫A young and innovative team
💸An attractive and uncapped package
🍕Restaurant tickets on your Swile card (4,25€ per day worked)
🚉 50% coverage of your transport tickets
⚕️The Alan mutual fund 100% supported by Brigad
🏋 50% reimbursement of your Gymlib subscription
💻 A Macbook Pro
🏠 Possibility of remote
📈 Coaching sessions in 1:1 every week / Regular Manager Training
🇬🇧 Weekly English and French lessons
☮︎ A caring environment with very low turnover (Glassdoor rating: 4.7/5)
🍳Discover the Brigad experience by putting yourself in the shoes of one of our users for a day

Brigad guarantees equal opportunities to all candidates. Each application received is put into consideration regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health or handicap.

Brigad’s fundamental values guide us each day in order to tackle those challenges with consistency and build an extremely strong culture:

  • Brave : Be bold and make courageous moves.
  • Impact : Do things that make a real difference.
  • Care : Pay attention to all the people around you.
  • Enjoy : Love what you do and have fun

Recruitment process

    1. Call with Diane, our Talent Acquisition Specialist
    1. Interview and case study with Ségolène or Sonia - Your future manager for this role
    1. Interview with team members
    1. Welcome aboard ⚡️


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