Your mission

We are seeking a motivated and customer-centric individual to join us as the Onboarding Manager of our Italian Team.

As the first point of contact with our potential customers : your main mission will be to ensure that the maximum number of prospects become clients.

Alongside this Sales dimension, you will also ensure that our new customers are aligned with the compliance rules specific to the banking sector (fraud prevention, KYC process).

This position is strategic and central to the company: you work at the crossroads of different teams (compliance, marketing, product) and you have a direct impact on our success.

What you will do

• Oversee the customer onboarding process, ensuring a high conversion rate of prospects to clients.

• Respond to customer inquiries promptly and efficiently as a primary contact point.

• Monitor the funnel performance and report to the Central team.

• Adapt and optimize processes based on a detailed data analysis.

• Work closely with the Compliance team along with the Product team to continuously improve our product and processes (bug fixing, feature developments, etc.).

Your responsabilities

• Process Adaptation: Acquaint yourself with the tools and workflows used in France and assist in their adaptation for the Italian market, including sales funnel, terminology, and translations.

• Operational Excellence: Remain vigilant to early warning signals and engage in a proactive approach to the continuous improvement of processes, always with a a data-centric mindset.

• Central Point of Contact (SPOC): Serve a strategic role in aligning the needs of Compliance, Marketing, and Product teams while sustaining the acquisition funnel performance.

• Strategic Perspective: Effortlessly toggle between daily operations and a broader view, challenging existing requests and offering innovative suggestions for enhancements.

• Team Development for Scaling: Prepare to scale the onboarding process by building and leading a dedicated team, ensuring readiness to meet increasing demand and maintain operational excellence as the company grows.

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria. If you don’t have 100% of the skills listed, we strongly encourage you to apply if interested.

• Minimum 3 years of experience including a successful first experience in customer relations, operations or sales.

• You are familiar with support tools (Zendesk, Jira, Hubspot). Otherwise, you are eager to discover their every secret.

• You are fluent in Italian and English. (French is a plus)

• You are sales oriented, you enjoy convincing people around you and achieving company’s business goals

• You love analyzing data to optimize processes making it more and more efficient.

• You are naturally endowed with a keen sense of customer relations, and your empathy is recognized by everyone.

• You are an spelling champion.

• You are curious about banking topics.

• You know how to step back and keep your calm in the most complex situations.

• You are proactive and enjoy taking initiatives.

What we offer:

It’s a good thing to help independent workers succeed, but why should I apply as an employee at Blank?

Precisely because we defend the same values for our clients and for our employees: expertise, pragmatism, proximity, optimism, and of course freedom and ambition!

• Health insurance: A good coverage is always appreciated, especially when it’s a good health coverage with Alan Blue.

• Restaurant vouchers with Swile: €9.05 of meal vouchers per day (60% covered by Blank, i.e. €5.43 for Blank and €3.62 for you). Yes, eating is important.

• Work equipment budget for teleworking: €400 every two years to equip yourself and work comfortably from home.

• Transportation: we obviously participate in transportation costs, up to 55.29% covered by the company (public transportation) OR a sustainable mobility package subsidy of €37.33/month.

• 8 to 10 days of paid time off per year for everyone.

• Holiday bonus: 1% of gross income earned per year for summer vacation.

• Blank Training Account: as soon as your trial period is validated, accumulate €200/month to take the training of your choice.

• Gymlib offer: financial participation in your sports activities and many team events!

• No micro-management: we trust our clients to succeed just as we will trust you to successfully complete a project. You will of course be supported by your manager, but you will also have the freedom to do things your way.

• Phone Interview with Toufik, Talent Acquisition Manager - 30 minutes

• Visio interview and case study with the Italian, onboarding and support teams - 60 minutes

• Visio or physical interview with the Head of Operations, Head of new Markets and
  Italian branch CEO - 60 minutes