You are joining the Customer Success team at a key moment of team structuring and business development. In this context, your role is crucial as you directly contribute to Beedeez’s growth by ensuring the retention and development of your portfolio of clients but also the building and optimization of processes!

Here are your main missions:

• Manage and grow the relationship with your client portfolio, from onboarding to renew: you will be in charge of managing the implementation and advising clients on their strategy and organization with Beedeez (Preparing and leading key moments in the mission: kick-off, framing, conducting exploratory interviews, brainstorming or co-construction & leading workshops, formalizing feedback, leading monitoring meetings.)

• Identify opportunities for upsell and cross-sell, in collaboration with the Account Manager.

• Master our platform to answer customers’ questions in an accurate and timely manner, and collaborate across teams when a more complex issue arises

• Have a proactive approach: Anticipate our customers’ needs and guide them to greatness, ensuring our customers and teams get the most out of our solution and resources, to ensure long-term adoption and satisfaction. You will be focused on clients satisfaction and retention. It means that you need to be able to analyse data and client KPI as much as interact with our customer.

• Capitalize on the field feedbacks you receive as well as your knowledge, to suggest impactful improvement (internal process, resources and knowledge base, product).

• Strong interest and need of technical comprehension: first, in order to integrate beedeez to the HR technical environment of your clients but also because Beedeez is a company that innovates a lot and often. One of your challenges will therefore be to ensure that our customers are familiar with, and adopt our new features and advanced uses in the world of training.

Some cool stuff that you could also work on :

• Animate the customer community and bring values to our clients through events or the learning platform we created for our client’s project manager

• Improve the knowledge base and the Beedeez Academy: reorganization, actualization, rationalization and translation of contents and videos.

• Process: At Beedeez we work in collaboration and everyone has a say, so any idea is welcome !

• We don’t care about your diploma - we care about what you’ve done in the past : at least 4 years in a CSM position in B2B with a strong consulting dimension (key account management and/or high-touch positioning) or in a consulting position.

• Your verbal and written communication skills are excellent, both in French and English.

• You are client-facing and people oriented by nature.

• You have strong analytical skills (data analysis, reports, KPIs/metrics, etc.).

• What we will also dig:

  • Your experience of managing several projects simultaneously and prioritizing your actions

  • Your ability to learn fast and solve problems

  • You are calm under pressure

• Online-call interview - 10min - a discovery call in order to understand your background and make sure that your profile matches the role we had in mind. At the same time, it’s an opportunity for you to learn more about us.

• 1h-1h30 interview with our Head of Success and a senior csm - Let’s move on and talk about your CV, your experience, what makes you unique and perfect for the job. We’ll also talk about the product, our process, etc. If all goes well, we’ll give you a little case study to work on, and we’ll meet again at the next stage.

• 30min-1hCulture fit: If we’ve got this far, it’s because we think you’re the right person to join us. The interview will preferably take place at our office, so you can meet two or three people working in other positions at Beedeez (Product, Marketing, Sales…), to make sure that you’re a good fit and that you share the values we all hold dear at Beedeez!