Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

The Design Team at Back Market is passionate about informing and building interfaces with the user as our focus. We zoom out to see the bigger picture, but also understand that the devil is in the details.

We do this because we want to make the world a better place. Our goal is to offer more than just an alternative avenue to buy tech products; we want to do e-commerce differently.

As part of our world-class Content Design Team, you’ll work closely with product managers, product designers, researchers, brand teams, and translators to explore the full user journey from end to end, making data-driven decisions, and keeping the user in focus.

You’ll craft meticulous content for UI surfaces and other essential user touchpoints. You’ll learn our global glossary, house style guide, and tone-of-voice guide.

YOUR MISSION (IF YOU ACCEPT IT): 🥇

• Craft UX content for various parts of our Customer Journey user experience.

• Collaborate with our existing content designers and writers to proofread and edit all sorts of copy on deadline.

• Keep the needs of an international audience in mind, working with stakeholders and our Localization (translation) team to ensure our approach is adaptable in 18 languages.

• Participate in research to understand our users’ challenges firsthand, and keep these learnings forever front-of-mind as you improve our experience.

• Dig into quantitative and qualitative data to discover opportunities to improve website/app copy and messaging, so our experiences and offerings feel seamless and delightful.

YOU ARE IN THE RIGHT PLACE IF: ⭐

• You thrive in a fast-paced environment and enjoy working with people from diverse competencies — from engineers and UX designers to marketers and analysts.

• You have academic or bootcamp training in UX writing/content design, or professional experience in these areas.

• You accept feedback gracefully and don’t take yourself too seriously.

• You have experience working with an in-house glossary and style guide.

• You pay meticulous attention to detail!

• You can understand and adapt your writing to a brand's tone of voice quickly.

• English is a no-brainer — you must be able to write and speak at a fluent level (C2 or native-level).

• Experience with product design tools is a plus, but not required (e.g., Figma).
  

RECRUITMENT PROCESS: 📅

• Technical interview with the direct manager

• Content Design challenge to be completed at home

• Phone interview with Campus Tech Manager

• Cultural/Team fit interview with one or two other members of the Content Design team

WHY SHOULD YOU JOIN US ? ✌🏼

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:

- A mission driven work environment where your day to day makes an impact on the planet. Seriously.

- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.

- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.

We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications.

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.