Your mission will be to ensure our users and customers have an outstanding experience with AssoConnect.

• Process their requests as efficiently as possible (not only fast but also straight to the point)

• Help our users to use AssoConnect at its full potential, through training and onboarding (i.e., initial setup, basic data cleaning and import)

• Constantly challenge the status quo, by turning customer feedback and complaints into improvements for our software

You will join the growing Customer Operations Teams.

That’s more than 15 people in charge of delivering Onboarding, Trainings and Support to our customers to ensure they enjoy using our solutions.

Our ideal candidate

• Soft skills & high emotional intelligence in a professional environment: good interpersonal skills, empathy, ability to maintain timing, pedagogy, etc.

• Excellent communication skills.

• Ability to work independently and manage time effectively.

• Good understanding of computer tools (hardware and software).

• Knowledge of associative management and project management tools is a plus.

• Bilingual French - English (mandatory as we operate in both languages).

• Higher education background (i.e. University) preferred, but any relevant curriculum will be reviewed.

What if I don’t match all these criteria?

As a candidate, you may feel you need to meet all our job offer criteria.

Not ticking every box is OK too: it means you’ll have room to learn and grow at AssoConnect.

• Screening with a team member

• Case study at home (2h)

• Restitution with the team lead at the office

• Meeting with Victor the head of CS