The Membership Developer will have the primary responsibility of driving the growth of Arlettie’s VIP and Membership clubs. This role plays a key part in converting new and existing clients into loyal members, promoting membership value, and ensuring each client journey is smooth and aligned with Arlettie’s standards of excellence.

Membership Development & Growth

·      Grow the membership base by converting new and existing clients across all sales channels (on-site, phone, online).

·      Support membership loyalty and renewal initiatives.

·      Promote all membership tiers (Member & VIP), actively encouraging upgrades to drive business growth.

Showroom Experience & Operations

·      Oversee the external welcome area, ensuring service quality is in line with Arlettie and the brand partner standards.

·      On-site coordination: Supervise security teams, optimise signage, and support the training of Hostesses in collaboration with management.

·      Promote Membership and VIP benefits, supporting conversion and upgrade initiatives.

·      Work closely with the Floor Manager to optimise the Member and VIP customer journey.

·      Handle client disputes or dissatisfaction in accordance with quality procedures, with a focus on satisfaction, conversion, and loyalty.

·      Ensure stock control and consistency of all operational, signage, and commercial materials.

Commercial Campaigns & Phoning

·      Contribute to the design and planning of membership campaigns.

·      Conduct and lead phoning campaigns focused on conversion and loyalty.

Customer Service

·      Ensure the seamless management of online membership requests.

·      Support customer service interactions across all channels according to activity levels and objectives set by the Manager.

Training & Recruitment

·      Contribute to employee training and team skill development.

·      Support recruitment activities when required, in collaboration with the Manager.