We are looking for an Customer Success Manager to join our team in Paris. This role is perfect for someone who enjoys a mix of:

• customer interaction

• onboarding with a focus on project management

• process building

• cross-functional collaboration

• commercials: managing renewals, including pricing and invoices

You’ll help clients become successful and autonomous on the platform while shaping scalable workflows that will define the future of our Customer Success organisation.

Your Key Responsibilities

• Serve as the first point of contact ensuring customers use our solution optimally - customer satisfaction is your #1 priority

• Manage a portfolio of clients, ensuring adoption and long-term success

• Lead onboarding for customers and build scalable, repeatable processes with a focus on project management and coordinating several teams

• Provide responsive support via Zendesk, and improve support workflows

• Train customers on how to use our platform, including creating scalable content, and helping to troubleshoot issues

• Own renewals - including pricing and invoices - for your accounts and optimise the renewal process

• Identify opportunities for organic expansion

• Build templates, playbooks, and automations that level-up our CS operations

• Suggest workflow improvements that boost customer autonomy

• Collaborate closely with Product, Sales, ESG, and Client Ops

• Have 2–4+ years of Customer Success experience (ideally in B2B SaaS)

• Have experience with — or want to build — CS models

• Are structured, organised, and comfortable designing workflows

• Communicate clearly and empathetically, in both French & English

• Thrive in a fast-moving, ambiguous scale-up environment

• Enjoy tech, problem-solving, and continuous improvement

• Are curious about sustainability & ESG (no prior expertise required — we train you!)

• Love working in multicultural, impact-driven teams

• You have a general understanding or willingness to learn about the finance ecosystem, including Venture Capital, Private Equity, Limited Partners and Asset Managers

• We are a data company; you don’t have to be a Data Analyst, but you should feel comfortable with numbers, simple formulas and Excel

• Are able to commute at least 3 days a week to our office in central Paris

• Screening call with Natalie or Céline (Team Lead) (up to 30min)

• Case study to prepare at home

• Restitution of the case study with Natalie & Céline (up to 60min)

• Validation call with Edouard, COO (up to 30min)

Equal opportunity employer

Apiday is proud to be an equal opportunity employer with a clear vision: to be the place where a diverse mix of talented people want to come, to stay and do their best work. Promoting diversity, multiculturalism and inclusion is at the foundation of what we do. All qualified applicants will receive consideration for employment without regard to any of the fascinating characteristics that make us different.