Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.

We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.

Learn more about our culture and values via our Career page.

Job description

Join us as an Account Manager, where you'll play a pivotal role in expanding Akeneo's presence within our key Mid-Market and Enterprise customers. You'll strategically drive upsell opportunities, secure retention, and ensure long-term customer satisfaction! Reporting to the Director of Sales, you'll be part of the South Europe sales team, known for its strong collaboration and collective success, where every contribution is recognised and celebrated. At Akeneo, we value autonomy and trust our employees to take ownership of their work, empowering you to make impactful decisions and shape your path. With Akeneo driving innovation in the Product Experience category, you'll be joining us at an exciting time to help shape the future of this fast-evolving industry! 

• Upsell and Cross-Sell Opportunities: Spot and seize upsell and cross-sell opportunities to maximise account value and align with customer needs.

• Strategic Account Planning: Develop and execute strategic account plans to secure long-term partnerships with key Mid-Market and Enterprise customers.

• Customer Relationship Management: Build and nurture trusted relationships with decision-makers and C-levels, ensuring customer satisfaction.

• Contract negotiation: Lead contract discussions, managing terms, pricing and legal negotiations while balancing customer retention with revenue growth goals.

• Forecasting and reporting: Use data to maintain accurate forecasts, identify risks, and uncover opportunities.

• Risk mitigation: Proactively address customer challenges to prevent churn and escalate critical issues to senior management when needed to ensure timely resolution.

What we look for

• You have proven experience in Account Management or as a Customer Success Manager, managing upsell and cross-sell opportunities in the mid-market and enterprise segments in the B2B SaaS industry.

• You have a proven track record in expanding business across business units of a given group.

• You have experience leading contract negotiations.

• You have strong analytical skills and use data (customer data, product usage, etc.) to build strategies and make decisions.

• You are familiar with the e-commerce and martech space.

• You speak French and English fluently.

You don't need to tick every box. We strongly encourage candidates from all backgrounds to apply. If you are excited about this opportunity but your experience is slightly different, we still want to hear from you! 

Interview process

1. 30-minute screening call with a member of our Talent Acquisition team

2. 45-minute interview with the hiring manager

3. 60-minute presentation in front of the hiring manager and 2 stakeholders

Life at Akeneo

Work Environment 

- Work-Life Balance: Flexible working hours, and a hybrid setup allowing 3-4 days working from home and enjoy 34 days of annual leave and RTTs. Option to Work from Anywhere for up to 30 days per year.
- Home Office & Commuter Benefits: Enjoy a €500 budget to enhance your home office. 50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance to support eco-friendly commuting.
- Meal vouchers: Get your 50% employer-funded Swile card and benefit from €9,5 worth of meal vouchers per working day.

Inclusivity

- Generous Parental Leave: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent. A gradual return to work program is also available.
- Daycare: Providing access to a network of high-quality crèches, ensuring your little ones are cared for with a guaranteed number of cribs available.
- Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company.

Growth & Development

- Professional Development: Access a €1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme."
- Comprehensive Onboarding: Start on the right foot with an 8-week onboarding program.

Wellbeing

- Health & Insurance: Receive comprehensive private medical insurance for you and eligible dependents designed to cover between 91% and 94% of your health expenses, with various options to suit your needs.
- Financial Security: Protect your loved ones with life insurance covering up to 5 years of your salary, and safeguard your own financial stability with comprehensive income protection.
- Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice.

For more information about benefits, don’t hesitate to contact our Talent Acquisition team.