About us
Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world’s leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.Job description
Airbus Commercial Aircraft is looking for a Field Service Representative (f/m) to join our Customer Services Department based in Toulouse, France.

Within the framework of the Customer Services policy, the Field Service Representative (FSR) can find that he or she represents Airbus on site at the airline facility or is part of a team. The person will provide on-site technical assistance in support of safe and economical operations. The person can advise on OR and Safety Enhancement opportunities whilst leveraging on the Airbus Engineering, Maintenance, Flight Operations, Flight Safety, Training and Spares network. In general the role should ensure efficient communication between the airline and Airbus, adapting to specific airline business models and culture with the aim of developing a trustworthy relationship with the Customer.

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• Activities can be performed in either a permanent station environment, within an EIS team or a multi-customer station.
• Support solutions for aircraft technical issues with the objective of influencing timely solutions to technical related matters being experienced by the Airline.
• Depending on the contractual arrangement the FSR may support the Airline through the use of SHM (Skywise Health Monitoring) / SPM (Predictive) on specific issues.
• Provide technical advice and transfer know-how to the Line Maintenance department at Entry Into Service of a new A/C type within a customer.
• Interface and communicate with all departments at Airbus and the airline taking into account the evolving organizations and inform the Airline as required.
• Provide proactive support to the airline technical operation, including Flight Operations, Training and Spares e.g. OR review, identify issues and propose solutions where available.
• Support timely escalation/facilitation/influence internally priority ‘tech requests’ including follow up on any associated RIL /RDAF needs.
• Promote OEB embodiment and Airbus Safety Enhancement initiatives.
• Fulfill an active part of the SMS network (safety first) and foster a collaborative exchange with the Airline focal points.
• The FSR should demonstrate engagement and proactive support in the performance of the role.
• Advise on Airbus Products and services that may add value to the Airline operation.
• Support the business relationship with the Airline and Airbus.

Your boarding pass:

• You have an engineering degree or equivalent, and have at least 10 years of experience
• You have experience in Airline Maintenance & Engineering environment.
• A220 type trained (T1, T2) with experience on type.
• Other Airbus Commercial type experience of obvious benefit when considering missions.
• You demonstrate agility and flexibility in order to be able to support a mission request worldwide.
• You are resilient in the face of pressure and other external factors such as geopolitical instability as an example.
• English is mandatory, and the knowledge of other languages is a plus

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.