🚀 Managing your social networks has never been so simple !

Who are we ?

European leader in social media management, Agorapulse is deployed in 15 countries and supports +31,000 users worldwide. We are the highest rated social media management software in Europe based on thousands of real users’ reviews on G2. You can start a free trial to see for yourself 😇

So what are we doing exactly? We allow agencies, social media managers and marketers to manage their social networks simply.

We help scheduling their content, editing statistical reports, calculating the ROI of their social media strategy and interacting with their audience from a single platform for all social networks: Facebook, Twitter, Instagram, LinkedIn, YouTube, Google My Business, TikTok and more! (isn’t it beautiful ? 😄).

Some numbers

We are now 170 enthusiasts employees divided between Paris and international. Our semi-remote organization allows us to have employees all around the world. 🌎

• 60 recruitments in 2023
• 30 different nationalities

What we offer you on a daily basis as Customer success manager 🎯

You’re joining a growing Customer Success team of 10 team members, including CS ops, team leads, and CSM peers. As one of our members is phenomenal enough to benefit from an internal move, we’re looking for our new talent to take over this crucial portfolio.
 

The components of the role

• Customer Onboarding and Training:
  • Collaborate with sales closely for a smooth handover
  • Guide new high-touch customers through the onboarding process to ensure a smooth and positive experience.
  • Conduct product training sessions to empower customers with the knowledge to use Agorapulse effectively.

• Customer journey
  • Build and maintain strong relationships with clients, serving as their primary point of contact. (via QBR)
  • Proactively monitor customer accounts, identify potential issues, and provide solutions to ensure customer success. (collaboration with the support team is key here)

• Customer Advocacy
  • Identify and nurture customer advocates to support case studies, testimonials, and referrals.
  • Collaborate with marketing teams to showcase customer success stories and share best practices.

• Product Feedback
  • Gather customer feedback on Agorapulse features and functionality.
  • Collaborate with the product development team to relay customer insights and contribute to product improvement.

• Renewal Management
  • Ensure successful renewals and identify upsell opportunities. (via addons or others)
  • Mitigate customer churn through proactive engagement and issue resolution.

🌟About you

• You’re fluent in both English and German (French could be a plus)
• You have a proven experience (3-4 years) in customer success, account management, or related roles.
• You have exceptional communication and interpersonal skills.
• Strong understanding of Saas, social media platforms and digital marketing.
• Strong negotiation and objection management skills
• You’re comfortable using dedicated tools like Harvestr, Intercom,Planhat, Gainsight or Churnzero
• You’re curious about the product you’re working on, not afraid to get your hands dirty with a problem-solver mindset
• NRR improvement is your north star metric

Important note !

After reading the prerequisites, if you feel that your profile does not correspond 100% to the description, don't worry, send us your application anyway! What matters to us is: your passion, your curiosity and your enthusiasm for the position.

Why Join us  👀

• A Scaleup with a great work life balance 😄
• A rise in skills! Are you looking to grow professionally ? You'll find Guilds and workshops 👋🏻
• Evolve in a SaaS, BtoB, international context
• Amazing colleagues and the opportunity to be part of a team of enthusiasts
• Virtual events with remote colleagues like escape games 🕵🏻‍♀️
• Full remote position 🏡
• Great policy and vacation days 
  

Next steps 👇🏻 

The goal is to give you the opportunity to get to know as much as possible the future key members of your team. Between each step, you will always be accompanied by our Talent Acquisition team.

1. A short call with our Talent acquisition team
2. A quick conversation with one of your future colleagues, to assess your level of German
3. Quick case study
4. A deep interview with our VP of CS
5. Reference calls
6. Job offer  

If you are enthusiastic and you want to work on (really) interesting missions where you have a real impact on the final product then join us at AgoraPulse!!