Position Overview

Agence France‑Presse (AFP) is a global, multilingual, multicultural news agency dedicated to providing accurate, balanced, and impartial coverage of world events around the clock. Every day, AFP produces thousands of photos, videos, graphics, and text stories in English, Spanish, French, German, Portuguese, and Arabic, serving publishers across the globe.

AFP’s North America IT Department is seeking an adaptable, resourceful, and solutions‑driven IT Technician to join our team at the Washington, DC headquarters.

The ideal candidate is:

• Multi skilled and technically curious

• Calm under pressure

• Able to juggle multiple urgent requests

• Comfortable supporting fast paced, breaking news environments

Our U.S. news operations include nearly 140 journalists across bureaus in Washington, New York, Los Angeles, Miami, Houston, San Francisco, and Montreal. News can break at any moment, so our IT team must be ready to respond rapidly, prioritize effectively, and keep AFP’s real time news production running smoothly.

Key Responsibilities

Technical Support & Troubleshooting

• Install, maintain, and troubleshoot Windows PCs and servers, Apple Mac systems, and smartphones (hardware, OS, and applications).

• Provide day to day technical support to AFP users across all North American offices.

• Diagnose and resolve issues related to:

  • Desktops, laptops, servers

  • Satellite receivers

  • Routers, switches, wireless access points

  • General office IT infrastructure

Client & Field Support

• Deliver pre sales technical assistance and support to client offices when needed.

• Install and configure AFP equipment in client environments and provide follow up support.

Office & Systems Maintenance

• Ensure proper functioning of office systems, including electrical, air conditioning, and general safety related infrastructure.

• Quickly respond to any hardware, software, network, or power related incident to minimize disruption to AFP’s news flow.

Basic Qualifications

• Strong critical thinking, prioritization, and problem solving skills.

• Excellent interpersonal, written, and verbal communication abilities.

• Ability to multitask and work autonomously.

• Bachelor’s degree in Computer Science, Information Security, or a related field.

• Advanced proficiency in English (spoken and written).

• Spanish strongly preferred; French is a plus.

The Team

You will join a four person IT team supporting all North American operations, reporting to the North America Regional Technical Director. Flexibility and teamwork are essential, as priorities often shift based on breaking news and coverage needs.

• Must be authorized to work in the United States for any employer.

• Full time, 40 hours per week, with shifts between 7:00 AM and 10:00 PM.

• Includes coverage support for major North American events (political events, presidential inaugurations, sports events, red carpets, awards shows, etc.).

• Benefits: AFP offers a competitive and comprehensive benefits package, including:

  • Up to 5 weeks of paid vacation, plus 5 personal days and 10 paid holidays each year

  • Automatic 6% employer contribution to your 401(k) retirement plan (no employee match required)

  • Medical, dental, and vision insurance

  • Disability and life insurance coverage

  • Transportation allowance

  • Additional benefits supporting well being and work–life balance

Please send your resume and cover letter to TEC-US-JOB@afp.com.

Conditions: To obtain information about the financial terms of the position, candidates are invited to contact marion.berger@afp.com before applying and to review the Washington-Baltimore Newspaper Guild collective bargaining agreement, which is available online at: https://wbng.org/wp-content/uploads/2023/03/afp-2023-24-signed.pdf