The PSH Advisors are generalists, responsible for all 1st line queries, transactions and standardised reporting requests that come into the People Services Hub. The Advisors are organised by market (e.g location of the employee submitting a request) or Function (Recruitment and Onboarding). In principle they respond to queries in English, but if local language is required (e.g. for processing of local forms), the People Services Hub is able to provide support in key languages (e.g. Spanish, French, German). If a specific language is not available in the People Services Hub, the People Advisors in the local market will support the PSH Advisor to respond to the query/request.The People Services Hub (PSH) Advisor sits within the People Services Hub, the PSH manages all employee service requests, supports with administrative and transactional activity and supports the Business Partners and Center of Excellence initiatives.

*Spain, France, Italy, Mexico, Benelux, Germany, APAC, Americas, South Africa, Recruitment and Onboarding, Reward

Key activities of the PSH Advisor:

• Handles first line queries
• Forwards queries to the right person of contact within or outside of HR (for non-HR queries such as payroll-related)
• Sets-up access for AWF (contingent worker) 
• Is responsible for Workday administrational tasks
• Generates dasboards for standardised reporting
• Generates cases for customised report requests
• Creates cases to update content on knowledge repositories
• Publishes new content on knowledge dashboards and other knowledge repositories
• Supports the Centers of Excellence and People Business partners operational activities such as updating and maintaining data, organisation-wide communications and administrational activities
• Responsible for an overall great employee experience

LocationThis role is global but will be based in Barcelona. As this team will be learning and developing together we would envisage that the majority of the week would be office-based (especially in the first 12 months).

Additional Information

What you’ll get from us

• Competitive compensation package
• Opportunity to shape the way we work. Your feedback and opinions are valued at all levels of the organisation
• Benefits including private health insurance, stock purchase plan and bonus
• Flexibility to work when and how you want - flexible hours, autonomy to set your own agenda, choice of phone and computer
• Smart Working Policy - work remotely some of the time, balanced with time in the office together with your team - between 5 and 45 days per quarter in the office
• ‘Work from anywhere’ weeks - up to four weeks working from anywhere, including from another country, as long as you have an internet connection!
• Career development, including individual training budget and language classes
• Flexible benefits programme (transport, restaurants, child-care, etc)
• Free daily breakfast 
• 26 days of holiday

Additional Information

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.  Covid-19: We’re reviewing the situation on a regular basis to ensure that we follow all local government guidelines and put the health of our people first. All interviews are currently taking place virtually.  If anything you’ve read above ticks your boxes, then why not apply now to find out more! 

Key qualifications of the PSH Advisor:

• Has exceptional written and spoken English and German and experience working in Germany.  (French, Dutch, Spanish, Italian or Chinese would be a huge advantage)
• Seeks exposure to new ways of looking at things.
• Explores multiple alternatives and approaches to overcome obstacles and find solutions.
• Collaborates proactively with the team, even when it implies an additional and significant effort.
• Takes advantage of learning opportunities and acquires new knowledge
• Looks for different ways to achieve improvements
• Acts with determination to overcome project challenges, identifying the positive aspects in each situation and recovering from the setbacks quickly.
• Offers suggestions to improve being clear if disagrees
• Adapts quickly and easily to changing and uncertain conditions, taking the best out of the situation
• Is able to work beyond the complexities of language, culture and multiple time zones and takes into consideration opinions and contributions of others
• Shows commitment to own work and quality standards, being aware of impact on others'
• Identifies when more information is needed; analyzes recurrent problems from different perspectives and offers solutions based on the procedures
• Understands the business needs and proactively takes on the tasks quickly and effectively.
• Adjusts the message and style, and selects the appropriate communication channel for the target audience.
• Keeps track of projects milestones and KPIs, respecting timelines and commitments.
• Assesses bottlenecks and inefficiencies within own team to streamline and simplify workflow.