Overall job definition:
The Manager, After-Sales Team - Automotive Batteries is responsible for the effective management and supervision of a team responsible for maintenance, diagnostics, repairs, and customer service related to automotive batteries. They must ensure that the team's activities run efficiently, delivering quality service while adhering to safety standards and customer satisfaction requirements.
Key Responsibilities:
1. Team Supervision:
2. After-Sales Operations Management:
3. Process Improvement:
4. Internal Customer Management:
5. Product defect analysis:
6. Safety and Compliance:
7. Reporting and Analysis:
Knowledge:
Experience:
Qualification:
Key behaviours:
Some extra skills which make the difference:
Why join us?
Our Advantages and Perks: new premises, parking spaces reserved for carpoolers, possibility of recharging your electric car on reserved spaces in our parking lot.
Other perks and advantages include : Company restaurant, meal and also vegetables/fruits baskets delivery service. Janitorial services, telecommuting, complementary retirement plan (subject to a salary threshold), additionnal & seniority leaves, well-being workshops, osteopathy sessions.
You will also benefit from access to our Sports & Culture association, conferences, and also sports, holidays and culture subsidy.
https://www.youtube.com/watch?v=NbXdlWjWhX8
https://www.acc-emotion.com/fr/facilities/bruges-bordeaux
Our process usually involves 3 interviews: 2 technical and one HR.
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