YOUSIGN

YOUSIGN

Customer Success Manager - Germany (M/F)

  • Permanent contract 
  • Paris
  • > 1 year

The company

YOUSIGN

YOUSIGN

  • SaaS / Cloud Services
  • From 50 to 250 employees

The job

Customer Success Manager - Germany (M/F)

  • Permanent contract 
  • Paris

About

About Yousign

Yousign is a major player in the electronic signature market. Our intuitive and legally-binding SaaS solution allows thousands of companies in all industries to send, sign, and store their contracts.

Our pride

  • 70 Yousigners in Caen, Paris and in full remote all over France
  • We are a passionate and united team
  • More than 4,000 customers trust us, such as Allianz, Generali, Bpi France, SNCF, Roland Berger and Cisco
  • Driven by strong growth and our recent association with the successful startup studio e-Founders, our ambition is now to become the European eSignature leader!
  • About the role

Yousign values

  • Humility: Make mistakes (we all make them), share them, learn from them, improve.
  • Trust: Trust is at the core, whether within the team or with our clients. After all, we sell trusted services.
  • Excellence: We are demanding and so we ask you to be. Demanding to yourself and others. Let’s go the extra mile together.
  • Pleasure: Without pleasure and joy at work we cannot succeed in the long run. Quarterly offsites promised.

Job description

Short recap of your role

You will be responsible for the day-to-day support and satisfaction of our German customers. As a Customer Success Manager (M/F) your role is essential to honour our promise of outstanding customer service .

Your tasks

  • Be the face of Yousign to our clients. You will represent the brand, the team and the product by being clients’ main contact person
  • Manage and develop your own customer portfolio, of which you will be responsible for upsell opportunities
  • Onboard and train new high-touch customers. Guide clients towards an optimal use of Yousign. Identify those who do not optimally use our product and contribute to prevent client churn
  • Contribute to the development of our products by providing customer feedback to the product teams. You are the voice of the customer internally! You will therefore have the opportunity to propose new features
  • Participate in the development of Customer Success at Yousign. You will join a team that is still under construction, you will be able to bring in new ideas to help us become better every day

Preferred experience

What do you need?

  • You have previous work experience in a similar position in SaaS.
  • Your written and oral communication in German is on a native or at least bilingual level. Spanish and/or Italian are a big plus, too. And French not to forget… ;)
  • You know how to quickly adapt to new situations and people. For this, you will need passion, patience and talent to explain things very well.
  • The terms “high touch”, “low touch”, “churn”, “upsell”, “retention” are familiar to you and you are passionate about it.
  • You are curious and you learn quickly. You have the ability to absorb a large amount of new information.
  • You are precise and rigorous.
  • You want to evolve in a dynamic environment that is constantly changing. You are therefore at ease in managing several tasks and problems at the same time.
  • You are a team player, empathetic and a good listener.

What’s in for you?

  • Key moment to join Yousign: become an early member of a young team that is set to conquer Europe
  • Steep learning curve: You will have client exposure, great responsibility and the chance to develop your own client portfolio from day 1
  • Spin and execute your ideas in a dynamic, caring and high-performing team. We want you to take ownership of problems and come up with solutions
  • Transparent and competitive salary
  • Cool offices in the centre of Paris (Trinité) with amenities such as organic fruits, coffee and foosball table
  • Meal vouchers (Lunchr card) for healthy meals :-)
  • Possibility to work remotely. Trust is one of our core values, so we trust you to do your job, wherever you are

Recruitment process

Recruitment steps

  • If you are interested, please send your CV to alice.brune@yousign.com and dominik.drechsler@yousign.com. A cover letter is optional; however, we ask you to include in your e-mail a pitch of Yousign in just one sentence.
  • If your profile catches our eye, you will conduct a first phone interview with our Country Manager Germany
  • Next, you will have a video call or onsite interviews with members from the Customer Care team, where you will have the opportunity to show us your talent and your passion for the role.
  • Case study via video call or onsite. Show us your presentation skills.
  • Final round: You will meet the Head of Care alongside a random member of the Yousign tribe.

More information
Type of contract: permanent contract
Location: Paris, France
Experience: Prior experience required

Meet the YOUSIGN team

YOUSIGN

YOUSIGN

Customer Success Manager - Germany (M/F)

  • Permanent contract 
  • Paris
  • > 1 year
Questions and answers about the offer
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