Customer Support Intern

Créée par une équipe d’ingénieurs expérimentés à la fois en Tech et en Opérations industrielles, Pelico édite un assistant intelligent pour les équipes opérationnelles en usine.
L’entreprise se donne l’ambition de combler le fossé opérationnel qui s’est créé ces dernières années entre les entreprises Tech avec des opérations physiques et des industriels établis.

La plateforme est utilisée au quotidien dans plusieurs usines par les équipes opérationnelles (approvisionneurs, contrôleurs de production, chefs d’atelier…) afin de gagner en transparence, anticiper les points de blocage et optimiser leur prise de décision opérationnelle quotidienne.

Rejoins Pelico pour construire le futur des opérations industrielles !

In relation with the Customer Operation team and with the supervision of our Customer Support Manager, you will participate in high value-added missions to conquer plants and to support industrial players in the transformation of their operations, while contributing to the Pelico Platform evolution & 360° customer experience.

You will have the opportunity to write a fantastic story about reinventing industrial operations, grow with an early stage startup and join an ambitious team who works in a very good and caring spirit.

Missions 🏆

Integration

• Integrate, setup and customize the service support platform based on the chosen solution
• Assist the team on putting in place automated workflows to streamline processes, increase customer satisfaction and internal productivity

Knowledge base

• Build a Help center to improve self-service of Pelico’s products and services

Customer support

• Work with end-users to diagnose and resolve routine technical issues quickly and efficiently
• Track and document all technical issues and the steps taken to resolution
• Assist the team in building the best customer journey to create the most effective self-service support

What you will learn 📖

• Tons of knowledge in the tech and industrial environment
• How to support teams and clients and work within a SaaS platform context
• Problem-solving skills and autonomy
• Organization skills, time management, and how to provide an excellent support
• Usage of various platforms

About You 👊

• Fluent in French and English
• Experience and/or interest in the tech world
• Startup mindset - ready to learn and adapt quickly
• Passionate, proactive, and involved
• You love multicultural environments

Pelico promotes inclusion and non-discrimination, and acts daily in favor of social mix, gender equality, senior citizens & disability.

Benefits @Pelico💡

• Office location in the center of Paris (75003)
• Remote flexibility
• 100% transportation
• Monthly After works

Our recruitment Process 📣

1. 45 mins HR Screening
2. Peer discussion with Customer Operations Manager
3. References check
4. Offer letter within 48 hours.