About Onepilot

Onepilot is the modern customer care outsourcing solution. Thanks to our proprietary technology, Onepilot support heroes bring reactive, human and personalised answers to our clients’ users 24/7.

Founded in 2020, Onepilot is growing rapidly with dozens of clients across different industries (e-commerce, marketplaces, mobility & delivery…). We’re currently operating in France and plan to launch in the UK in the next few months.

You will find plenty of interesting opportunities within Onepilot in operations, sales and tech.

Some figures about Onepilot:

👉 30% monthly growth
👉 +200.000 tickets solved
👉 2,5m€ seed round raised from top investors

Missions

• You will be responsible for the product quality: it includes following closely the development processes of features and reviewing them carrefully. In your daily work, you are ensuring the product is always at a good quality standard, you have to be able to take targeted actions to influence technical development if needed

• You will give a particular attention to the UX by wireframing and following-up features and modules in order to guide technical development

• You will also participate to the roadmap building

Benefits

• Start date asap
• Permanent contract
• Attractive package with equity
• Flexible remote work policy
• Workaway program: work from anywhere in the world twice a year for 2 weeks
• Regular team events

• You are quality-driven: people say you are picky and you pay too much attention to details
• You are really good when it’s about managing and planning projects
• You are use to work with project management tools
• You are comfortable with Git and Github specifically, the concepts of issues and pull requests are not a secret for you
• You like testing new features, find bugs and make a report about them
• You speak fluent French and English
• The knowledge of HTMl/CSS/JS is definitely appreciated
• You like teamwork
• You are hands-on and ready to solve tickets when needed

👉 First phone call to discuss about the role & your motivation
👉 Case study (take approximately 20min to prepare)
👉 Interview with our CPO
👉Final interview with Adrien (CEO) & Robin (CTO)
👉 Onepilot send you an offer

We’re looking forward to meeting you soon!