Head Of Sales and Customer Service
- Début :
- Télétravail partiel possible
- Bac +5 / Master
- > 5 ans
- Big Data, SaaS / Cloud Services
- De 15 à 50 salariés
Head Of Sales and Customer Service
Mention changes the way companies monitor and manage their online presence. Track your company name, brand, competitors, or industry trends for real-time updates on any mentions online and on social networks. Take action to react, collaborate, and analyze your online presence. Mention is focused on helping companies of any size to know what’s being said about their brand, competitors, and industry.
- Over 750,000 professionals using the Mention platform in 125+ countries from companies such as Edelman, L’Oreal, ComCast, Soylent, Warner Music Group, and Penguin Random House
- Thousands of signups every month
- Two offices: Paris and NYC
- A team of 40 passionate people!
Descriptif du poste
We are looking for a Head of Sales & Customer Success, craving to apply his skills to a SaaS exceptional startup!
In a great startup, innovation does not stop at the product, it relies a lot on team efforts to make new things happen.
You will be responsible for leading an international team of Sales & Customer Success Managers in Paris linked to the NYC office team. You will conceive the strategy for our Sales & customer success teams to ensure the successful adoption and use of Mention across our customer base in many different countries!
- Develop and scale our sales and CS strategies
- Measure the effectiveness of the teams, capture operational metrics, create a cadence for review within team, expose metrics and associated insights with the whole company
- Be proactive in developing a Customer oriented culture
- Provide detailed and accurate sales & CS forecasting, manage data proactively
- Collaborate with Marketing and Product to improve leads quality and shape the Mention platform
- Be a trusted member of Mention executive committee to ensure a persistent focus on the customer in the actions the company takes and embodies our values
On the Sales activity:
- Grow the revenue to achieve our ambitious sales goals
- Manage key customer relationships and help close strategic opportunities
And the CS activity
- Grow, manage and coach a cross-country team of customer success managers achieve best in class customer retention and increase portfolio’s revenue
- Implement tools and processes to ensure an exceptional experience for our clients
- Proven track record with 5+ years of experience in customer facing (Sales, Account Exec, Account Management, Customer Success or Client Services) role
- At least 2 years leading a team
- Experience in a SaaS product environment
- Strong analytical/logical thinking skills, structured analysis process, and clarity of thought
- Selflessness, a sense of urgency, and a natural focus on your team’s success
- Ability to communicate and influence all levels of an organization
- Fluent in French and English
- Working in a dynamic and agile startup with talented people
- Spotify subscription 😀
- Lunch vouchers
- Health insurance
- Sport subscription with preferential pricing
🙏 #OneTeam : We are nothing without each other. We support each other, celebrate individuality, and always move together.
🚀#ToTheMoon : The possibilities are endless. We’re ambitious, we want to lead, and we want to change the industry.
🤖#HackToTheFuture : We build, test, improve, and scale - better, faster, & smarter. And when it’s done, we do it again.
🔊#ListenUp : We learn more from each other than the sound of our own voices. The more we listen, the more we learn.
💪#Resilient : We’re not afraid to fail; we’re afraid of not trying. We learn from our mistakes and always come back stronger.
Découvrez l'équipe de Mention
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