As a Customer Success Manager Germany at Hublo, your mission will be to guarantee the adoption of our product and the loyalty of our German customers in the long term. You will be focusing on the German market, as well as handling French clients, while located in Paris to harmonize with the French team.

How you’ll make an impact

• Build and grow our customer relationship

  • Manage a portfolio of French and German clients, in direct relation with the General Management and the Human Resources Department of healthcare establishments ranging from 100 to 15000 employees

  • Ensure a qualitative onboarding, both technically and process wise and conduct trainings with the users

  • Build and develop an excellent long term relationship

  • Deep-dive in your clients challenges, anticipate their product needs and then drive a product expansion strategy that will help them meet their goals

• Ensure customer satisfaction

  • Monitor the platform’s usage and performance indicators of your clients to define and build the success plan adapted to each one

  • Conduct business reviews with your clients to measure the usage and the impact of Hublo, ensuring they benefit from a successful experience and meet their goals

  • Proactively identify usage habits and emerging needs to guarantee accounts renewal and prevent churn

  • Be the guarantor of customer satisfaction by being responsive and listening to solve their problems

• Contribute directly to Hublo’s growth

  • Identify upsell opportunities and implement strategies to grow your accounts

The experience we offer

• 🎯 Impact-first mission: our focus on the healthcare sector offers a purpose-driven career.

• 💶 Competitive compensation: a salary package ranging from 50 to 60K€ per year based on your experience.

• 👣 Professional growth: a dynamic, human-scale structure that values initiative and dedication.

• 🌱 Responsible work environment: we are B-Corp certified, acknowledging our commitment to continuously grow and improve as an environmentally and socially responsible company.

• 🗼 Dynamic locations: our vibrant office on Rue de Paradis provides an inspiring setting. You’ll also have a unique opportunity to work in our Cologne office in Germany.

• 🏡 Hybrid work policy: flexible work arrangement—up to 10 remote days a month.

• 🤲 Strong onboarding: a comprehensive program, guiding you through your initial weeks at Hublo.

• 💪 Team cohesion: build strong connections with colleagues through regular team events and an annual seminar, ensuring a connected and collaborative work environment.

We also care about your well-being with tangible perks:

• ⛑️ Alan healthcare insurance: online insurance, 50% of it paid by Hublo

• 🥗 A Swile Card: Providing you with access to €11/day in meal vouchers, 50% covered by the company 🍱

• 🏋️‍♂️ Access to a variety of sports activities through our partner Gymlib🤸🏼🏋🏻

• You are familiar with SaaS business models and have worked in Customer Success/Operations before

• You have worked in big facilities where you needed to be autonomous and respect processes or have worked in Start ups where you needed to create processes and structures yourself

• You demonstrate a strong work ethic and are customer focused

• You are fluent in both German and French, and have good communication skills in English

• An interview with Marie, Talent Acquisition Specialist (30 min)

• An interview with Sharon, Team Lead CS and another team lead (1h)

• A quick call with Giulia, Head of Operations Germany, to check your German 

• A case study at home and a case study review with Maxime, Chief Strategy Expansion Officer and Sharon (1h)

• A cultural fit interview with a member of the team (1h)

Hublo is engaged to create an inclusive environment for all individuals, regardless of ethnicities, gender, sexual orientation, age, ability, or background. During our recruitment process and internally, we enable equal opportunities and celebrate diversity.

We know that applying for a new job can be both exciting and intimidating, but don’t worry, we’ve got you. Our recruiting team will be on hand every step of the way.