🚀 Founded in 2021, Echo's narrative is one of relentless growth, ambition, and promise. A cutting-edge startup at the forefront of Geospatial Data and Gen AI technologies, we have skyrocketed from 0 to 50+ employees in just two years!

Specialists in the location intelligence industry, we empower innovation by helping companies better understand the world around them.

In a world inundated with data, quality is crucial. We use data science, machine learning, and human feedback to build Europe's most comprehensive, high-quality datasets, enriched with differentiating attributes that outmaneuver the competition.

We aren’t just about reliable data (read: unmatched quality) though.

Life at Echo is about individual growth, collective ambition, and a culture that values and celebrates diversity; With a "people first" philosophy guiding everything we do.

You'll be at the heart of innovation, tackling projects that shape our future, with the best people possible!

Your Role at Echo

As Customer Success Manager, you will be joining the Account Management and Customer Success Team. This role is key as you will have the opportunity to help us provide the best customer experience and this by coming in at the early stage.

You will be joining our Senior Customer Success Manager and be the second addition to the team.

Your main challenges will be to onboard and understand client's needs to ensure retention and generate new upsells. As part of the CSM team, you will be the voice of our customers with the different teams internally (Product, Marketing…) and the main point of contact for international clients.

This is a huge opportunity to participate actively in the company's growth and to learn a lot at an early stage of your career!

As such, your main responsibilities will be:

• Synchronize with different departments for product delivery
• Service the day-to-day requests
• Help clients utilize our product to its fullest potential
• Collaborate closely with Product/Marketing/Tech departments to communicate client feedback and help drive our roadmap

What we’re looking for:

• 1+ year of relevant experience in a CSM or AM role
• Strategic thinker with strong analytical skills
• Will to develop sales skills and eager to learn from clients and colleagues
• Adaptability and flexibility in a fast-paced and evolving environment
• Highly organized and detail-oriented
• Great communication skills, oral and written
• Interest about data and the tech world
• Adaptability and flexibility in a fast-paced and evolving environment
• Experience with Hubspot and JIRA is a plus

Why us?

• 🌎 A great diverse and international team based in Paris (25+ nationalities!)
• 🚀 Impact and ownership mindset: at Echo we encourage everyone to take ownership of their projects
• 🎇 People first company: without our people we have no business, we have dedicated a People Manifesto to them
• 🌆 A contemporary office space in central Paris with a rooftop to admire the view
• 💻 Remote-friendly policy
• 🥘 Free coffee, snacks on top of your lunch voucher card (Swile, 10€/ working day)
• 🏥 Healthcare insurance

Still hesitating or feeling like you don’t check all the boxes? We encourage you to apply anyway! 🙂

Best case scenario: we start an incredible collaboration. If not, you only invest a few minutes towards your application. We promise, you won’t regret it!

We are committed to providing equal employment opportunities regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are.