Customer Success Manager (eng/fr) - Strategic Insights

Job summary
Permanent contract
Paris
Salary: Not specified
A few days at home
Experience: > 4 years
Skills & expertise
Generated content
Business acumen
Strategic planning

Descartes & Mauss
Descartes & Mauss

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Questions and answers about the job

The position

Job description

Key Role Responsibilities: 
As a Customer Success Manager your responsibilities will fall under these two macro areas:

1) Strategic Insights and Business Acumen:

  • Understand the expectations of customers and fill the gaps between what they get and the value they are expecting, leveraging your data ownership skills

  • Act as a strategic advisor analyzing data and trends to identify opportunities for improvement and growth

    2) Customer Success and Onboarding:

  • Support customers through onboarding, adoption, value creation and issue resolution

  • Collaborate with Solutions teams (Product and Sales) to contribute to the constant evolution of our platform

  • Liaising with CS Directors and Account Managers to ensure alignment between customer expectations and strategic goals


Preferred experience

  • mandatory-> 4+ years experience in a customer facing role, ideally within a B2B SaaS business in the industry of strategy and Insights is a must

  • Prior experience with Fortune 500 companies as customers

  • You’re a problem-solver; you will play a critical role in helping to build the best possible customer journey, with efficient internal processes

  • Strong desire to work for a purpose-driven tech startup in a dynamic environment

  • You’re fluent in English and French

💡 WHAT YOU’LL BRING TO THE TEAM:

  • Customer centricity & In-depth knowledge of product (features, sales, etc.)

  • Strategic thinking and understanding of complex business needs

  • Ability to get up to speed with industry expertise quickly

  • Project management skills & Data-driven, KPI and result-focus approach

  • Team Spirit & People management

  • Ownership

Studies show that women and people from underrepresented groups often hesitate to apply unless they meet all the criteria. If you’re excited about this role but don’t meet every single requirement, we encourage you to apply anyway. You might be just the person we need!


Recruitment process

  • 30 minutes call with Valentina, from our People and Culture team

  • 30 minutes call with Yannis, our VP of Customer Success

  • 30 minutes call with Maurice, our founder and CEO

  • A case study (that will require just a couple hours of preparation) on a mission related to the role

WHAT WE OFFER:

Flexible working arrangements:

  • A flexible hybrid approach to work;

  • Work from home (or wherever you perform best) up to 3 days per week;

  • 2 days per week in the office with your colleagues (We Work spaces in Paris 9eme);

  • Access to WeWork offices worldwide

An international, diverse and inclusive work environment:

  • Join a team that already has 18 nationalities and continues to grow;

  • Regular team building activities & drinks after work

  • International company offsite (the last one took place in Berlin in 2023).

Company benefits:

  • 50% of transportation is reimbursed;

  • Swile card

  • 25 days off + RTT + your birthday off 🎊

  • Mutuelle

Continuous learning and development:

  • A culture that promotes professional growth and well-being, guided managers and peers;

  • Access to training and development resources.

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