Under the responsibility of the Customer Success Director you will join our Customer Success team to manage our portfolio of clients in France and EMEA

• Onboard and train clients on the tool
• Analyse data to improve customer experience
• Handle and resolve customer requests, problems and complaints
• Maintain ongoing customer relationships
• Network to identify new needs from our customers and potential business growth
• Minimise customer churn
• Participate in events and forums

* 1-year minimum experience as a Category Manager or other commercial position (trade manager, e-commerce …) for an CPG (produit de grande consommation) manufacturer

• Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
• Very good level of English, both written and spoken
• Highly organised and able to multi-task
• Passion for service and customer satisfaction
• You are structured and analytical
• You have excellent communication skills
• Ability to work in a dynamic and fast-moving team
• Willingness to travel (post-Covid)
• Dutch or other European language would be an advantage

Screening by phone with HR in English and/or French
Interview with Customer Success Manager and HR
Business case Study
Final Interview with CS Director and co-founders