D-EDGE Hospitality Solutions

D-EDGE Hospitality Solutions

IT Support Specialist M/F

  • Permanent contract 
  • Starting date:  
  • Paris
  • Occasional remote authorized

The job

IT Support Specialist M/F

  • Permanent contract 
  • Starting date:  
  • Paris
  • Occasional remote authorized

About

Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.

Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through a range of SaaS and digital marketing solutions.

Amongst the 480 D-EDGERS, the R&D team is made up of a hundred or so enthusiasts who are reinventing hotel booking for both the traveller and the hotelier.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

Job description

MISSION :

  • Support and technical training for users of the company’s main software
  • Management and resolution of user incidents
  • Processing and follow-up of new user requests
  • Processing or initiating the corresponding support actions
  • Installation, configuration and management of workstations.
  • Administration of the company’s main office automation tools (G Suite, Eset, GLPI, Backup, Master workstation…)
  • Management of Onboarding / Offboarding processes
  • Management of computer and telephone equipment (Inventory, Orders, Contracts, After Sales Service, …)
  • Management of suppliers and associated contracts
  • Configure the workstation according to the user’s needs and perform functional tests

Preferred experience

Within the Infrastructure department and in an international context, your role is above all to help, accompany and train our users in the daily management and understanding of IT.
Hardware incidents, software problems or network slowness, management of new requests … You are the main and privileged IT contact for our users around the world.
Beyond these interventions and in agreement with the infrastructure management, you are also the main administrator of the IT workstation environments: hardware management, collaborative tools (Google Workspace), software, access rights management, inventory, security and definition of processes related to workstations are under your responsibility, all in an international context.

WHAT WE OFFER :

  • Attractive salary according to your profile
  • D-Edge is Remote Friendly
  • 50% of transport costs from home to work
  • Meal Allowance (Swile : 10€/day, paid at 50%)
  • Accor Employee Card : Discount on hotel bookings
  • Incentives plans, bonuses and wage savings
  • Individual access to the Udemy e-learning platform (more than 100,000 online courses)
  • Online medical consultations (QARE)
  • CSE: Sports and cultural activities, gift cards and various discounts
  • Gymlib : Access to 3,500+ sports and well being venues
  • Vendredi : Access a network of certified nonprofits to get involved in

Recruitment process

  1. Telephone interview with Talent Acquisition Manager
  2. First interview with the Head of infrastructure
  3. Technical Interview with infrastructure teams lead
  4. Technical and Culture fit interview with other team members

… and welcome to D-EDGE ! :)

Please be aware that we will be asking for work references.

D-EDGE is an equal opportunity employer. We do not discriminate based on : race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Meet the team

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