⚡ WHO WE ARE:
Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.
Mission 🚀: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
Figures 📊 : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.
Values 😍: At D-EDGE we are driven by these 4 key values We care about people #PEOPLE FIRSTWe dare to share #OPEN COMMUNICATIONWe embrace change #ADAPTABILITYWe go the extra mile #GO BEYOND

Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations! D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

💻 YOUR SCOPE: Ensure successful activation/implementation for D-Edge Suite of products, following in detail the given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers. After the Sales Manager, be the first contact for hotels, understanding the client’s needs and providing the best services needed.

🎯 WHAT YOU’LL BE DOING:

• Set-up products included in the contract for the hotel

• Ensure processes are followed for smooth activation/ implementation

• Follow the Implementation journey

• Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration

• Record and update all activation/ implementation tasks and status into Salesforce CRM

• Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation

• Keep up with D-EDGE products and features evolutions

• Manage online or on-site training

• Understand and analyse the customer's need

⭐WHAT YOU’VE GOT:

Skills and Competencies

• Being proactive and can work independently

• Being flexible, and having strong analytical skills and an eye for detail

• Problem-solving

• Teamwork

• Project Management skills

• Outstanding communication and writing skills.

• English advanced level (spoken and written)

Experience, tools and specialist knowledge

• Experience with b2b technology company or hotels

• Knowledge of the Hospitality, GDS or OTA

• Google Suite

The icing on the cake: 🍰

• Training, and teaching experience is a plus

💜 WHY YOU’LL LOVE US:

• D-Edge is Remote Friendly: 2 days in the office / week

• Meal vouchers

• Health insurance

• Accor Employee Card: Discount on hotel bookings

• 12 days per year to get involved in NGO projects

• Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.

🤝 RECRUITMENT PROCESS:
1. Telephone interview with Talent Acquisition Team Let's get to know each other (~30 or 45 minutes)
2. First interview with Erica De Vecchi, Onboarding Team Leader Italy/CEE An opportunity to talk about your background and motivations and to introduce you to the position, our technical ecosystem, and our ambitions. (~ 60 minutes)
3. Last interview with Eliana Gazzetta, Global Head of Onboarding Culture fit (~40 minutes)
... and welcome to D-EDGE :)!

Please be aware that we will be asking for work references.
D-EDGE processes your personal data for the management of your application and the creation of a CV database. To learn more about how your data is managed and to exercise your rights, please refer to our Candidate Privacy Policy.