As a Customer Success Manager (CSM), you will drive revenue growth and maximize customer lifetime value. Your primary responsibility will be to act as the primary point of contact for a multi-million dollar book of business: to understand client key business objectives, nurture and expand relationships, drive renewal rates, and identify opportunities to upsell additional products or services. You will build and maintain strong relationships with their customer contacts, focusing on executive leadership and strategic program managers.
This role will necessitate partnering closely with a large, cross-functional Contentsquare team - including members of Implementation, Enablement, Customer Experience, Sales, and Product - to ensure the customer is supported at every stage of their journey.
What you'll do:
What you'll need to succeed:
These companies are also recruiting for the position of “Customer Service”.
See all job openings