SaaS Operations Manager

Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences built on trust, privacy, and accessibility. Since their founding in France in 2012, they have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

As they’ve grown and evolved, their customers, investors, and the media have taken notice. They have been recognized by Frost & Sullivan as a Global Company of the Year, and by Wired Magazine as one of Europe’s hottest startups. In July of 2022, they raised $600M in Series F funding, doubling their valuation to $5.6B.

Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences built on trust, privacy, and accessibility. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

We’ve been recognized by Frost & Sullivan as a Global Company of the Year, and by Wired Magazine as one of Europe’s hottest startups. In July of 2022, we raised $600M in Series F funding, doubling our valuation to $5.6B. But we’re not stopping there.

To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!

Contentsquare is looking for a full-time SaaS Operations Manager to become an expert on our stack of SaaS applications. You will be part of the IT Team reporting to the Head of IT Operations, based in Paris. The IT mission is to provide services, tools and solutions to Contentsquare employees to enable them to work as effectively and efficiently as possible.

Our SaaS environment is the technical keystone of business-critical workflows and our work environment. As SaaS Operations Manager you will be responsible for ensuring that we have the best tools in place to help our teams continue to innovate and work collaboratively across the globe. We are looking for a unique person with the ability to manage and evangelise our SaaS stack of applications to make sure we are making the most of our tools. 

There are 3 main missions of the SaaS Operations Manager:

Mission 1: Data & SaaS Stack improvement

---> General info about the tools

---> Contracts

---> Expenses

---> Internal usage

---> Define relevant metrics to measure the efficiency of the stack

---> Build reports (with the help of the BI team)

---> Propose and drive action plans to improve our stack

Mission 2: Business Partner (Procurement Process)

---> Help the departments during the evaluation phase of the new tools

---> Understand the business and the functional needs

---> Help in the benchmark phase

---> Ask relevant questions and challenge the vendors

---> Advise and provide recommendations on the choice

---> Evaluation of the business need for ad hoc requests

---> Offer already implemented alternative

---> Be the technical counterpart of the Procurement specialist

Mission 3: Collaborative Tools Management

---> Maintain CSM relationship

---> Keep tracks of new features

---> Drive the resolution of high level problems

---> Configure the right settings

---> Maintain a clear record of the implemented settings

---> Define the strategy for the different tools

---> Drive the creation of the knowledge content (with the help of the knowledge team)

---> Organize training sessions / webinars (with the help of the CSM) for the employees

Desired Skills and Attributes

Nice to have

Why you should join Contentsquare

- We’re humans first. We hire talented people and provide them with the trust, resources and flexibility to get the job done

- We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits

- We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge opportunity to make an immediate and lasting impact

- Our clients, partners and investors love our industry-leading product

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:

- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing allowance

- Home Office Allowance

- A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We offer many benefits in various countries -- ask your recruiter for more information

Uniqueness is embedded in our DNA as one of our core values. We welcome everyone to apply.

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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