Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 70 nationalities across the world.

In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.

About the job:

Are you willing to develop long-term client relationships? To help companies achieve their business goals by having more human digital experiences? We are looking for a highly motivated Customer Success Manager (CSM) to join the Strategic Success team in London.

You will handle a portfolio of Strategic customers (usually multinational or portfolio companies or strategic industries with high existing revenue & big potential for development) and be a central point of contact for the customer during the entire lifecycle of their usage of the Contentsquare solutions.

As a trusted advisor, facilitator, advocate and coach, the CSM’s role is to ensure that customers achieve their strategic business goals and realize value from their Contentsquare partnership, ultimately translating into retention and upsell of the client’s subscription. CSMs build and maintain positive relationships with multiple contacts within the assigned customers, including executive roles.

The CSM is also responsible for driving adoption and utilization of the product by their customer base, working closely with Solution Experts to design bespoke adoption workshops. They also work closely with the Sales teams to help drive renewals to a successful completion, and find meaningful upsell opportunities to leverage the full breadth of our platform. 

Ultimately, the CSM owns the customer’s post-sales experience and serves as a partner center point for issues that impacts the customer’s success, in collaboration with other internal teams (Product, Customer Services, Marketing, Customer Care, Engineering, etc.).

📹 Chloé is a Lead Strategic Customer Success Manager at Contentsquare, and she speaks about her experience and how you can succeed here: https://www.youtube.com/watch?time_continue=105&v=rBTgv-KxgYs&feature=emb_title

What your role and key responsibilities will look like:

Strategic account management:

Operational excellence & leadership:

Advocacy:

We'd love to meet you if you have:

Worth knowing:

Why you should join Contentsquare:

▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.

▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.

▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.

▪️ Our clients, partners and investors love our industry-leading product.

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:

▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.

▪️ Work flexibility: hybrid and remote work policies.

▪️ Generous paid time-off policy (every location is different).

▪️ Immediate eligibility for birthing and non-birthing parental leave.

▪️ Wellbeing allowance.

▪️ Home Office Allowance.

▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.

▪️ Every full-time employee receives stock options, allowing them to share in the company’s success.

▪️ We offer many benefits in various countries -- ask your recruiter for more information.

Uniqueness is embedded in our DNA as one of our core values. Even if you don’t meet all of the requirements above, we encourage you to apply.

We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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