→ Your mission

As a Customer Success Associate you’ll play a key role in Brigad’s users’ satisfaction by delivering a high-quality experience to both Talents and Businesses.

→ Your responsibilities

• Ask technical questions to future talents in order to assess if their professional profile fits the platform.
• Present the mission, model and functionality of Brigad to future users and demonstrate the multiple benefits of the platform
• Create a relationship of trust with users during onboarding and from their client support experience.
• Identify user needs, provide relevant answers to questions and resolve user problems
• Oversee the launching of missions
• Provide information and feedback from users to the CX Team to improve processes & features to offer the best user experience
• Collaborate and communicate internally with other teams (sales, finance, product etc.) to find solutions and relay relevant information

If you have…

• Native level of English (knowledge of French a plus)
• Strong interpersonal skills
• Comfortable with spoken and written communication
• Comfortable doing call sprints (onboarding)
• 1st Experience in Customer Service is a plus
• Experience using CRM and ticketing tools such as Zendesk preferred
• Flexible mindset: open to sometimes working weekends and bank holidays
• Result-driven, with a positive, can-do attitude
• Autonomous, empathetic and proactive in finding solutions for users

… Then apply quickly! We look forward to meeting you! Here are all the other advantages by joining us

🏢Beautiful offices in the heart of Paris (Sentier)
🎉 Off-site events and regular afterworks
👫A young and innovative team
💸An attractive and uncapped package
🍕Restaurant tickets on your Swile card (4,25€ per day worked)
⚕️The Alan mutual fund 50% supported by Brigad
🏋 Preferential rates on your Gymlib subscription
💻 A Macbook
🏠 Possibility of remote
📈 Coaching sessions in 1:1 every week / Regular Manager Training
🇬🇧 Weekly English and French lessons offered by Brigad
☮︎ A caring environment (Glassdoor rating: 4.7/5)
🍳Discover the Brigad experience by putting yourself in the shoes of one of our users for a day

Brigad guarantees equal opportunities to all candidates. Each application received is put into consideration regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health or handicap.

Brigad’s fundamental values guide us each day in order to tackle those challenges with consistency and build an extremely strong culture:

• Brave : Be bold and make courageous moves.
• Impact : Do things that make a real difference.
• Care : Pay attention to all the people around you.
• Enjoy : Love what you do and have fun

• A first call with our Talent Acquisition
• A meeting with Sam our UK Community Experience Team Lead - manager of the position - and a colleague for a general interview and a case study
• A company fit and a team fit in our office in Paris