Customer Sucess Associate - UK Team

Customer Sucess Associate - UK Team

  • 34 rue du sentier, Paris, 75002
  • Permanent contract 
    Education: Not specified
    Experience: > 6 months

    This position was filled!

    Who are they?

    At the heart of Brigad, there is the idea that everyone should have the opportunity to pursue their passion by being valued, considered and above all, free. This includes finding fulfilment in your work and career, being able to balance it with your personal life, being fairly compensated and being respected.

    Brigad is proud to give to thousands of talents today, and millions tomorrow, the means to achieve this lifestyle, and we believe so firmly in our mission “To value work and make it accessible to all” that we have written it into our mission statement.

    Since 2016, this ambition has materialised by providing our users with the best app on the market to connect self-employed professionals with healthcare and catering establishments for short-term missions.

    ⭐️ Our users are right, giving Brigad an NPS of 77/100 out of 5000 responses, and sharing how Brigad changed their lives!

    If originally Brigad deployed itself in the catering (restaurants, collective catering) and healthcare sectors (care homes and clinics), tomorrow, even more sectors will be concerned: everywhere talents aren’t equipped to pursue their passion while being properly considered and free.

    Brigad is currently available in the largest cities in France (Paris, Lille, Lyon, Bordeaux, Marseille, Strasbourg..) and in the UK (London, Manchester, Birmingham…), with the ambition to expand well beyond in France and Europe.

    Exciting challenges are waiting for you: expect to discover new countries in which Brigad will expand, new industries, a top-notch product, a fast-paced development, and above all a solid team united around a truly concrete and positive impact on our daily users’ lives. A spirit that can, also be found on Glassdoor and the grade of 4.7/5.

    Does this sound like the perfect fit for you? Great! Feel free to apply and let’s talk about it. ✨

    Job description

    → Your mission

    As a Customer Success Associate you’ll play a key role in Brigad’s users’ satisfaction by delivering a high-quality experience to both Talents and Businesses.

    → Your responsibilities

    • Ask technical questions to future talents in order to assess if their professional profile fits the platform.
    • Present the mission, model and functionality of Brigad to future users and demonstrate the multiple benefits of the platform
    • Create a relationship of trust with users during onboarding and from their client support experience.
    • Identify user needs, provide relevant answers to questions and resolve user problems
    • Oversee the launching of missions
    • Provide information and feedback from users to the CX Team to improve processes & features to offer the best user experience
    • Collaborate and communicate internally with other teams (sales, finance, product etc.) to find solutions and relay relevant information

    Preferred experience

    If you have…

    • Native level of English (knowledge of French a plus)
    • Strong interpersonal skills
    • Comfortable with spoken and written communication
    • Comfortable doing call sprints (onboarding)
    • 1st Experience in Customer Service is a plus
    • Experience using CRM and ticketing tools such as Zendesk preferred
    • Flexible mindset: open to sometimes working weekends and bank holidays
    • Result-driven, with a positive, can-do attitude
    • Autonomous, empathetic and proactive in finding solutions for users

    … Then apply quickly! We look forward to meeting you! Here are all the other advantages by joining us

    🏢Beautiful offices in the heart of Paris (Sentier)
    🎉 Off-site events and regular afterworks
    👫A young and innovative team
    💸An attractive and uncapped package
    🍕Restaurant tickets on your Swile card (4,25€ per day worked)
    ⚕️The Alan mutual fund 50% supported by Brigad
    🏋 Preferential rates on your Gymlib subscription
    💻 A Macbook
    🏠 Possibility of remote
    📈 Coaching sessions in 1:1 every week / Regular Manager Training
    🇬🇧 Weekly English and French lessons offered by Brigad
    ☮︎ A caring environment (Glassdoor rating: 4.7/5)
    🍳Discover the Brigad experience by putting yourself in the shoes of one of our users for a day

    Brigad guarantees equal opportunities to all candidates. Each application received is put into consideration regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health or handicap.

    Brigad’s fundamental values guide us each day in order to tackle those challenges with consistency and build an extremely strong culture:

    • Brave : Be bold and make courageous moves.
    • Impact : Do things that make a real difference.
    • Care : Pay attention to all the people around you.
    • Enjoy : Love what you do and have fun

    Recruitment process

    • A first call with our Talent Acquisition
    • A meeting with Sam our UK Community Experience Team Lead - manager of the position - and a colleague for a general interview and a case study
    • A company fit and a team fit in our office in Paris

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