About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Blablacar is looking for an HR Operations Lead to join its team. Reporting to the VP People Partners, you will be part of a group responsible for business and employee services. 

Your Mission

As the HR Operations Lead, you will be responsible for overseeing the day to day operations of our HR programs (employee onboarding/offboarding/contracts & amendments/employee records, etc) and for providing support to our employees. The team is currently composed of 4 direct reports in HQ and 5 resources in the regions with “dotted” lines into you). You will be responsible for overseeing and growing the team, and improving the program, processes and tools working with stakeholders cross-functionally to get there. You will ensure smooth delivery of the programs and support, always keeping in mind employee experience in everything you do. You’ll be expected to flex from strategic to tactical work as hands-on operational work will be needed initially as the team gets set-up.  

Your Responsibilities

-Oversee employee support ensuring fast and efficient turn-around and best-in-class employee experience

-Identify policy & process improvements as well as tooling and/or training & documentation needs based on nature & volume of questions and partner with HR ops team, HRBPs, HR experts, IT team and others to design and implement changes (ex. implement ticketing system, methodology for the team to support and metrics to monitor team efficiency) 

-Identify and implement key metrics to monitor and report on employee questions and on your team’s efficiency 

-Manage escalations 

-Oversee and in some cases directly support operations of key HR programs and policies such as: 

-Employee onboarding & set-up

-Employee records & employment documentations (contracts, amendments, etc) 

-Benefits & Leaves administration

-Immigration

-Administrative offboarding, etc

-Oversee Payroll to ensure timely processing of recurring pay variables (eg. leaves, meal vouchers, etc) and all payroll changes (salary, title, department, etc)  

-Monitor and report on policy usage & trends (eg. increase in absenteeism, etc)

-Identify program/process improvement and/or automation opportunities and partner with HRBPs and HR experts (COEs) to design and implement them 

-Manage day-to-day activities of your team members

-Grow and develop team members ensuring collaboration and engagement 

Your Qualifications

If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

What we have to offer

Interested in joining the ride?

Usually, our hiring process lasts on average 20-25 days and offers usually come within 48 hours.

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.