As Beamy grows, the CS team needs to be strengthened, andwe are looking for an experienced and talented Customer Success Director.

Our clients are large accounts in industry, retail and banking/insurance. The people we work with are various, including operational people and C-levels from the following personas : CIO, Purchasing, DPO, CISO, etc.

The Customer Success Director is an essential link in the success of our customer projects between the Sales team and the Product team.

During a typical week, you will :

• Partner with customers to establish clear business goals, timelines, priorities and metrics of success.

• Lead operational meetings and frequent workshops, ensure support and day-to-day advice to our customers

• Define and applicate the right customer journey in order to purchase the best utilisation of Beamy : create documentation, training program, rituals, frequent communication

• Drive adoption, provide use-case and be the master of Beamy platform usage

• Collaborate with stakeholders (Ops, Sales and Product team) to ensure great results and quality data to our customers

• Be the voice of the customer: provide detailed and accurate product feedback to stakeholders on how Beamy can better serve our customers;

What does Beamy bring ?

• 65K to 75K + stock options 💰

• A strong transparency culture (salaries and financial situation of the company shared internally, transparent career tracks...) coupled with an excellent and healthy atmosphere (no micromanagement, strong ownership...).

• A key position in our organization and the opportunity to be a fundamental player in Beamy's acceleration and international scale.

• A hybrid remote organization, that allows you to work from wherever you want. Full Trust!

• The best health mutual and lunch vouchers available (Alan & Swile), 5 weeks of holidays + RTT

Must have to succeed on the job :

If you have an acute sense of interpersonal skills, a dose of pedagogy, and you are business-oriented, there is no doubt that you will thrive in this central position for our activity and its deployment.

• You have at least 7 years of experience, working with large Enterprise customers on High-touch value.

• You have complex project management skills : details oriented, organized, and you know how to switch to a subject to another.

• You have knowledge in IT security & compliance

• You are fluent in French

Hiring Process :

We expect an overview of your background (either a resume or a LinkedIn profile) and a short note to tell us why we're a great fit for each other and how you envision your future at Beamy.

We'll review your application and we'll get back to you. Be sure you will hear from us 🙃

• A 30min introduction call with Leslye - Talent & HR Partner

• A 30min video call with Anne - Head of CS

• A case study

• Culture Fit Interview with Leslye

• On-site session for you to get the work atmosphere during a lunch + reference check

Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented groups tend to only apply when they meet 100% of the qualifications. At Beamy, we value respectful debate and people who aren't afraid to challenge assumptions, so we are looking for diverse perspectives as long as you meet 70% of the criteria.