Customer Success Manager - epoq

AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps.

Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to facilitating seamless experiences for customers.

Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by maximizing digital impact.

Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. 

AB Tasty has 12 offices across the globe : North America, Europe, Asia Pacific (Australia and Singapore).

AB Tasty helps build the internet of the future by allowing brands to address their users in a personalized way. Images, messages, page structure... everything can be adapted to meet the needs, wishes, and emotions of website visitors or app users. AB Tasty is about helping the brands sell better, by creating more positive consumer and better user experiences across all of their digital properties. We must be on to something, since we're proud to say we have:

·      1000+ customers, including Cartier, Clarins, L’Oreal, Jaguar and Landrover, and Sephora

·      250+ employees in 7 countries on 3 continents (Americas, Europe, Asia)

·      Raised $64 million to grow globally

·      Bonus: we're nice, too, we promise!

Upon joining AB Tasty, you will become part of our DACH Customer Success team. 

NOTE: You must speak FLUENT German.

You will work closely with them to ensure our clients are making the most out of our Product Recommendation and Search tools, called EPOQ. You will also gain your own client portfolio to structure successful relationships and be their main point of contact in order to manage their day-to-day requests. 

📍Contract & Location

Permanent full-time contract

Ettlingen / Cologne / Berlin office, with a smooth remote work policy (up to 3 days a week)

👀 A few examples of your responsibilities:

🎁 What we offer:

🕵️ What we look for: