As a Key Account Manager in the US team, you are responsible for growing revenue from our existing customer base while collaborating with customer success to ensure healthy customers that renew at a high rate. You will grow revenue through a combination of inbound and outbound efforts, highly tailoring your approach to each client, focusing on top accounts; generating valuable conversations across multiple teams.
Hear from your future coach:
“Our Account Managers are at the heart of our customer teams, and care deeply for our clients. Interfacing with many teams across 360 learning, they act as strategic advisors for our customers, and excel in identifying opportunities for growth, expansion and optimization within their book of business.” - Erica Suhonos, Director of Account Management https://www.linkedin.com/in/erica-s-21b11844/
What You'll Do
Use our CRM tool to map and build the account plans and provide forecasts for opportunities identifiedArrange regular meetings with key players in the accounts and ensure you are the point of contact for business opportunities, issues, and questionsEvangelize 360Learning vision through high-quality product demonstrations and account-specific initiativesWork with all other teams within the company to optimize the customer experience across your portfolioEstablish and grow relationships with key decision-makers and influencers within the customer baseAccess, analyze, present customer reports to draw conclusions and provide recommendationsDrive customer satisfaction and referenceabilityWithin 1 month, you will:
Get familiar with our Convexity cultureMaster the product demo and pitchStart work with our client success team to understand book of businessGet familiar with our market positioningWithin 3 months, you will:
Build your own pipeline by power mapping top potential clients, and begin dedicated and intentional outreachRun tailored and exceptional client meetings with high priority clients, over VC or In-personBecome knowledgeable in Learning & Development market trends, emerging technologies, and competitorsBegin to identify product growth areas as it relates to opportunities within existing customer baseClose your first deal!Within 6 months, you will:
Continue to drive revenue generation through strategic planning with CSP and current clientsContinue pipeline growth efforts with intentional Account Based outreachExecute business review, both internally and externally Meet and exceed all quarterly sales quotasHelp mentor others across the sales teamWithin 12 months, you will:
Contribute as a subject-matter expert on the 360Learning platform and share your knowledge with the rest of the organizationBe actively aware of Learning and Development market trends and become a subject matter expert; influencing thought leadership within existing client baseBe ready to tackle more complex, multi-thread dealsThe Skill Set
At least 6 years of experience in an HRtech B2B SaaS environment as an Account Manager or an Account ExecutiveBonus points for experience selling learning solutions like an LMS or LXPStrong analytical and organizational skillsStrong written and verbal communication skillsExecuted complex software/platform demos in your sales processA Bachelor’s degree or higher level of educationEnthusiasm for our Convexity culture: bit.ly/Convexity_360LWhat We Offer:
Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 10 holidays 🗓 We are a remote-first organization and promote flexible work hours 🏠Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆Interview Process
Phone Screen with our Talent Acquisition Manager Discovery Interview with the Hiring Coach (VP of Sales)Team Intros & Case Study with a Senior AE and 2 Sales LeadersCulture Interview with the Chief Customer Officer or Chief Revenue OfficerReferences & Offer!⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
