In the context of Worldline transformation, there is a vital need to analyze, to change and to implement our business processes in relation to the multiple technical changes conducted by our company. All these should be in compliancy with the regulation expectations, the Worldline security rules and with a production first mentality.

We are looking for a Service Delivery Manager / business process manager, who can identify and organize the needed transformation to support the business in a sustainable way.

You will be in charge to onboard and ensure the lifecycle of Worldline Global business which requires Production Services support. As a single point of contact for business units, you optimize the business delivery and support the head of production centers in this dimension.

Your day-to-day responsibilities include:

Inventory of Worldline business processes and practices with a relation to Production Services.
Implement and handle the governance within the different organizations, the customers but also the providers (for example and including global Production Services /Core Infrastructure Services.
Deliver a version of guidelines in order to support discussions
Work together with the production services teams and the business units to implement the guidelines and if need be, accompany build and run of the services to support them
Escalation point for the customer. In case of a severe problem regarding Core Infrastructure Services, you organize and coordinate the crisis management cell, leads the consistency of the action plan and priorities, and assure a quality communication with the customer.
During the Core Infrastructure in service management sessions and you warn the customers on Infrastructural risks, whatever their nature is. You will guarantee that an action plan is defined for each risk.

Skills we can’t do without:

Proven experience in Service Management, Service Delivery Management or Core Infrastructure Services
Confirmed experience in global international governance organization, open to work internationally with different cultures.

Strong overall IT background with a very good technical understanding of E2E workplace architecture & delivery along with industrialization and DevOps mentality.

Customer & solution oriented. You have the capacity to step back and structure an approach.
You are known for your autonomous, creative, analytical and inventive approach
Outstanding interpersonal skills as well as you as good team player.
Proficiency in English is required, Dutch, French or German are a plus.
You are willing to travel during your missions.