As Senior Revenue Operations Manager, your mission is to make Wooclap’s growth predictable, structured, and measurable across our different segments and go-to-market motions.

Your role is to ensure that our Marketing, Sales, Customer Success and Finance teams are fully aligned to deliver a seamless customer journey and maximize the value we create for educators and corporate teams.

You will turn strategy into efficient processes, reliable data, and clear decision-making frameworks that support sustainable growth. You will report directly to the CEO.

This role is critical to:

• Structuring and optimizing how we generate and convert qualified pipeline

• Improving how we support and retain our customers across self-serve and sales-led motions

• Building a strong operational foundation to support Wooclap’s international growth

Key responsibilities

1️⃣ Growth strategy & cross-team alignment

• Act as the backbone of Wooclap’s growth operations strategy, in close collaboration with Leadership

• Align Marketing, Sales and Customer Success on funnel definitions, KPIs and shared objectives

• Structure and optimize the full customer lifecycle, from acquisition to retention and expansion

• Bring clarity across segments (Education / Corporate) and motions (self-serve vs sales-led), ensuring we consistently deliver value to our customers

2️⃣ Funnel & process ownership

• Design, document and continuously improve end-to-end processes (lead qualification, onboarding, renewals, expansion, low-touch and scalable motions)

• Identify friction points and bottlenecks across the funnel and proactively solve them

• Improve forecast accuracy in collaboration with the Finance team

• Ensure our processes enable teams to focus on what matters most: customer impact

3️⃣ Tools, systems & data reliability

• Own Wooclap’s growth tools ecosystem (CRM, billing, analytics, marketing tools — e.g. Hubspot, Pipedrive, Metabase, Teamleader, etc.)

• Ensure data consistency, automation and reliability across systems

• Be the go-to person for CRM structure, data model and evolutions

• Partner with Finance to ensure alignment between operational data and financial reporting

4️⃣ Reporting, insights & decision support

• Build and maintain dashboards covering:

  • Pipeline & conversion

  • Lead quality (MQL / SQL / CSQL)

  • Renewals, churn & expansion

  • Self-serve vs sales-led performance

• Provide clear, actionable insights to:

  • Heads of Sales, Marketing and CX

  • Leadership team

• Translate data into concrete recommendations that improve performance and customer value

• 5–8+ years of experience in RevOps, Sales Ops, or a senior revenue-facing role

• Strong experience in a B2B SaaS environment with a subscription model

• Proven ability to operate in multi-segment and/or international contexts

• Excellent analytical skills and strong business judgment

• Hands-on experience owning CRM and revenue tooling

• Comfortable working with ambiguity and structuring from scratch

• Structured, pragmatic, impact-driven — with a strong ownership mindset

Why you’ll love working at Wooclap

• Purpose-driven impact - Make a meaningful difference by helping millions of students and learners around the world engage more effectively with education.

• A collaborative, international team - Join a team of 80+ Wooclapers who value trust, curiosity, mutual support, and teamwork across borders.

• Flexible work arrangements - Enjoy a flexible schedule and remote-friendly work.

• Tangible perks

  • 🏥 100% covered health insurance for you and your kids (Alan)

  • 📚 Learning budget: €150/year on top of trainings (Woocredits)

  • 📱 Phone subscription reimbursement

  • 🍽️ Meal vouchers

  • 🏠 Monthly remote work allowance for all employees

  • 🇧🇪 Belgium : extra paid holidays, Eco vouchers, Mobility budget

• ☎️ 30’ Screening interview with our Talent Acquisition

• 🤝 30’ Interview with our Head of People

• 📈 90’ Business Case with Baudouin, our CEO, and your future colleagues