Customer Success Manager - ES speaking - Internship

Stage(5 à 12 mois)
Salaire : Non spécifié
Début : 30 juin 2024
Télétravail fréquent
Expérience : < 6 mois
Éducation : Bac +5 / Master


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Le poste

Descriptif du poste

Your mission

As Wooclap expands, we are seeking a Customer Success Manager Intern based in Brussels and/or Paris.

This role sits at the intersection of two strategic teams, Sales and Customer Success Management, offering a unique learning experience and a comprehensive understanding of both areas.

You’ll have the opportunity to engage directly with our clients and users in the Spanish and Latin American markets, playing a pivotal role in helping them adopt, enjoy, and maximize the value of our tool.

Additionally, you will play a role in generating lead opportunities and engaging in proactive prospecting to expand our user base and drive growth.

Your responsibilities

  • Assist partners and users by promptly addressing their questions and resolving any challenges they encounter.

  • Support our partners in deploying the tool and ensure its optimal adoption to meet their goals.

  • Conduct training sessions for our users and offer guidance on best practices for using Wooclap.

  • Monitor and analyze the performance metrics of the tool’s usage.

  • Create content, such as videos and written materials, to assist our partners in deploying the tool within their institution and to keep them informed about product updates.

  • Act as the liaison between our customers and internal teams (technical, marketing, sales, and operations) to understand their needs and address their concerns effectively.

  • Generate lead opportunities and engage in proactive prospecting to expand our user base and drive growth.

Conditions and “perks “

  • Location: Brussels or Paris

  • Full-time Internship

  • Paid Internship

  • Meal vouchers

  • MacBook

  • 75€ Woocredit to buy training material (online courses, books, etc) to keep learning

Profil recherché

  • You are recognised for your listening and communication skills, both written and oral.

  • You are able to build a strong bond with people.

  • You have good analytical and synthesis skills. You know how to keep things simple.

  • You are organised, rigorous and autonomous.

  • You like to take initiatives and test new things while being focused on your priorities.

  • You speak Spanish and English (we’re an English-first company). Italian is an asset.

  • You have an entrepreneurial mindset with an internal drive to hit goals and deadlines.

  • You are not afraid of a fast-paced and ever-changing environment.

  • You’re a team player at heart

  • You want to join an international team, where you will learn on a daily basis

  • You are enrolled in a degree programme (Bachelor’s, Master’s, PhD) and have the option to secure a work placement agreement from your school/university/institution in order to pursue an internship in a company.

Déroulement des entretiens

  • 30’ call with Adeline, our Head of Customer Experience

  • Business Case Presentation with Andrea, Head of Spanish Market and Martino, Customer Success Manager.

  • 15’ call with our Head of People Experience, Anabela

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