Customer Support Engineer

Join the team of one of the most successful mobility technology companies in the world!

Vulog is a pioneer and world leader in shared mobility technology, offering a comprehensive and customizable software solution (SaaS).

Our mission is to foster green mobility and positive change for people, cities and our planet. Today our technology powers over 10 million trips per year with someone starting a trip every 2 seconds.

To do so, we build the technology solutions that power the most successful shared mobility businesses around the world enabling services like carsharing and scootersharing. The solution connects vehicle embedded hardware with a powerful mobility platform, expert back-end management, best in class mobile apps, and advanced artificial intelligence capabilities which enables us to anticipate end-user demand unlike any other.

Our customers are very diverse, from entrepreneurs to the largest car-manufacturers. They are worldwide and so is our team! We have a dozen nationalities represented and have offices in Paris, Nice, Toronto, San Francisco and in Shanghai.

Vulog is seeking a talented and customer focused Technical Support Engineer, responsible for bringing 5 stars technical assistance to our customers.
Reporting to the Support Manager, you will join the Support team and you will work closely with Development teams, Sales team and Project Management team.

Key Responsibilitie :

• Managing the issue queue by prioritizing new issues as they are reported by customers
• Investigate and diagnose issues raised by customers
• Perform troubleshooting, log analysis
• Provide customers with clear responses and solutions in a timely manner
• Feedback the Product team and Development teams in order to constantly improve the solution
• Write documentations, FAQ, trouble shooting guide

You can demonstrate 3 years’ minimum experience in a similar role. More importantly, beyond the technology, you are focused on customer’ satisfaction and have excellent communication skills.
Dynamic, well organized and methodological with excellent communications skills, you are eager and capable of evolving in a start-up environment: autonomous, fast-paced, sense of initiative, problem-solver, ability to adapt in a difficult situation and to manage several issues simultaneously.
This is an international role and you will therefore need to be fluent in English and in French.

Technical requirements :

• Web 2.0 architecture and solutions
• HTML, CSS, DHTML, JavaScript
• Databases (Oracle, MySQL)
• Networking (TCP/IP, SSL, HTTP, etc.)
• Windows/Linux

Interested?

If you are a team player looking to join a dynamic and fast-growing company shaping the future of mobility, please press “APPLY” !