🎯 Your Mission

As a Quality & Training Specialist, you’ll play a key role in elevating the performance, expertise, and service quality of our Customer Operations teams. You’ll work closely with internal Customer Relations teams, external call-center partners, and cross-functional stakeholders to ensure a seamless and high-quality customer experience while continuously improving training and processes.

Your key responsibilities will include:

• Design and deliver impactful training programs to drive agent upskilling and ensure consistent service excellence across internal and external teams.

• Collaborate with call-center partners and internal stakeholders to monitor performance, apply best practices, and ensure full alignment with procedures and brand standards.

• Analyze and optimize service quality, leveraging KPIs (NPS, response time, handling duration, tool usage) and customer feedback to identify areas for improvement.

• Maintain and enrich training and knowledge content, ensuring resources are up to date, accessible, and engaging.

• Foster a culture of quality across all teams by sharing insights, leading workshops, and implementing corrective or improvement actions.

• Drive continuous improvement projects, staying informed on customer service and travel industry trends to strengthen efficiency, productivity, and customer satisfaction.

• Travel regularly to visit and support our external call-center partners abroad, ensuring alignment and operational excellence on the field.

💡 What We’re Looking For 

We’re looking for a team player who’s passionate about learning, quality, and customer satisfaction — someone who combines training expertise with a hands-on mindset and strong communication skills.

Your profile:

• Proven experience in training, learning management, or customer relations, with a solid understanding of service quality and customer satisfaction.

• Strong communication and writing skills, with a real appetite for content creation and knowledge sharing.

• Excellent synthesis and organizational abilities, able to manage multiple priorities with autonomy and precision.

• Confident in leading training sessions or workshops, and comfortable working collaboratively in a project-based environment.

• Tech-savvy, at ease with CRM tools, back-office systems, collaboration platforms, and the Office suite.

• Fluent in English (daily exchanges with international teams); knowledge of another European language (Spanish, Italian, German, etc.) is a plus.

• Experience in the travel or tourism industry would be a strong asset.

Informations supplémentaires

⚡ Our Recruitment Process 

We believe in a fast, transparent, and human recruitment process. 

Here’s what you can expect: 

1. Call with a Talent Acquisition Partner (30–45 min): Get to know each other! We’ll share more about the role, the team, and our culture.
2. Business Case: A practical exercise to showcase your analytical mindset, and strategic thinking on operations topics.
3. Manager Interview (60 min): Meet your future manager to deep dive into your experience, missions, and ways of working.
4. Chief Operations Officer Interview (60 min): Meet your future COMEX member to align on expectations, culture, and long-term impact.

📍Location : Aix en Provence, France 
📅 Start Date : The sooner, the better
📄 Contract Type : Full-time / Permanent 

❤️ You'll Love Joining Us 

Our HQ in the South of France offers an exceptional environment - natural, cultural, and digital - on a modern and eco-responsible campus. 

🌴 Prefer flexibility?  We offer a hybrid model for all other positions with 3 mandatory on-site days per week plus 4 fully remote weeks per year.  

Put meaning back into your work and join a unique ecosystem that connects worlds often far apart: business, sports, education, and social impact, through projects like Ecole des XV, Provence Rugby, VP Green, Les Tremplins, and Chez Pierre. 

💪 Forget your gym subscription! Access our large on-site fitness center morning, noon, and night - or challenge your colleagues to a padel match on our private court. 

🎉 Live to the rhythm of Voyage Privé’s signature mix of business and fun: Company Breaks, Carnival, Annual Convention, meetups and talks… plus free tickets to every Provence Rugby home match and live music nights at the Dalida Institute. 

✈️ And because travel is in our DNA : enjoy up to 20% off our exclusive getaway offers. 

Join us and make your next career move a journey worth taking. 🌍