At Veesion, we’re redefining retail security through AI. Our proprietary gesture recognition platform detects theft in real time—currently protecting over 5,500 stores in 45+ countries.

We are experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

We are looking for a Operations Specialist for the Italian Market to make part of our Operations team.

Missions

• Act as the primary contact for clients during the installation process;

• Guide clients through remote installations, ensuring all systems are correctly configured and operational;

• Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;

• Support clients with maintenance-related questions and minor technical interventions.

• Collaborate closely with Technicians, escalating more complex technical issues, when needed;

• Ensure all client interactions and technical updates are properly recorded in Salesforce;

• Contribute to the continuous improvement of operational procedures and client support resources.

• You demonstrate an experience in a customer-facing technical support or operations role;

• You possess strong problem-solving skills;

• You have a basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity);

• You have excellent communication skills and the ability to explain technical concepts in a user-friendly way;

• You’re organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;

• You’re a real team player who thrives in a collaborative, cross-functional setting;

• You’re fluent in English and you have a C2 Level or you’re native in Italian;

Benefits

• Health Insurance since day one in the company.

• Joining a company that fosters diversity, equity, and inclusion.

• Work with a motivating team in a very dynamic working atmosphere.

• Possibility of gaining skills and responsibilities quickly.

• Flexibility & work/life balance.