About the team

Turo, the world’s largest car-sharing marketplace, is seeking a skilled Trust & Safety Investigator to help ensure the security and integrity of our community of hosts and guests across Canada. In this role, you will investigate and resolve cases involving fraud, missing vehicles, and safety-related incidents while supporting members of Turo.

You’ll serve as a key liaison for escalations from customer support, claims, leadership, and law enforcement, applying sound judgment and strong investigative skills to protect our platform and its users.

The ideal candidate brings at least five years of experience in investigations, trust and safety, fraud prevention, or risk management, along with exceptional communication and analytical abilities. You’ll independently manage a caseload from start to finish, identify risk patterns, and contribute to continuous improvement initiatives.

What you will do

• Proudly be the Trust & Safety liaison for escalations from customer support, claims, leadership, and law enforcement

• Provide outstanding support to the valued members of the Turo community in Canada.

• Independently manage and prioritize assigned caseload from start to finish with excellent follow-through

• Complete detailed investigations and execute the appropriate strategy for each case type; lead interviews with suspects and victims

• Develop deep understanding of risk signals, review user accounts and transactions, and consistently identify fraud and other high-risk activity

• Communicate case developments, trends, and other insights to team and management to drive continuous improvement

• Work with and foster relationships with a valued network of law enforcement, external partners, and investigators

• Assume responsibility for special projects assigned by management and contribute to colleagues’ projects

• Work a 4 days on / 3 days off schedule (10-hour shifts) with one work day falling on a Saturday or Sunday

Your profile

• Minimum 5+ years of Investigations, Trust and Safety, Fraud, or Risk Management experience

• Ability to work weekends

• Relationships with Canadian law enforcement agencies (asset)

• Ability to work in a fast-paced environment, drive and embrace change

• Superb and dynamic communication, interpersonal, and investigative skills

• Commitment to high responsiveness and availability; strong ability to prioritize

• Can quickly adapt to new technology and systems (experience with Kustomer, CRM systems, Google Docs, MS Office preferred; Mac expertise is a plus)

• Team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission

• BA/BS or work equivalent required

Bonus if you have

• Legal or law enforcement experience

• Fraud investigations experience

For this role, the target base salary range in Toronto is $64,000–$80,000 CAD annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

This position offers a 4-day workweek including one weekend day (Saturday or Sunday), with in-office collaboration from Monday to Wednesday. This schedule supports both focused productivity and team connection.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.