About the team

Join Turo as a Trust & Safety Investigator supporting our vibrant collection of car owners and travelers who inspire and fuel us every day. In this role you will be responsible for executing processes critical to ensuring the safety and security of the Turo community and marketplace. 

You will respond to, investigate, and resolve assigned risk-related cases including fraudulent activity, missing vehicles, and any other issues that affect safety. We look for candidates with superb judgment, strong interview and communication skills, and a desire to help us build a world-class Trust & Safety Investigations team at Turo.

This position will be based in Phoenix and reports to our Investigations Supervisor in our Phoenix, AZ office. This is not a remote position and interested parties must reside in the Phoenix area at time of accepting any Offer. 

What you will do

• Proudly be the Trust & Safety liaison for escalations from customer support, claims, leadership, and law enforcement

• Provide outstanding support to the valued members of the Turo community in the US, Canada, UK, France and Australia 

• Independently manage and prioritize assigned caseload from start to finish with excellent follow-through 

• Complete detailed investigations and execute the appropriate strategy for each case type; lead interviews with suspects and victims

• Develop deep understanding of risk signals, review user accounts and transactions, and consistently identify fraud and other high-risk activity

• Communicate case developments, trends, and other insights to team and management to drive continuous improvement

• Work with and foster relationships with a valued network of law enforcement, external partners, and investigators 

• Assume responsibility for special projects assigned by management and contribute to colleague's projects

Your profile

• 2+ years of Investigations, Trust and Safety, Loss Prevention, Fraud or Risk Management experience

• Ability to work in a fast-paced environment, drive and embrace change

• Superb and dynamic communication, interpersonal, and investigative skills

• Commitment to high responsiveness and availability, strong ability to prioritize

• Can quickly adapt to new technology and systems: experience with Kustomer, CRM systems, Google Docs, and MS Office preferred. Mac expertise is a plus

• You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission

• BA/BS or work equivalent required

For this role, the target base salary range in Phoenix is $58,000 - $73,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.