About the team

Join our People Operations team and play a vital role in creating exceptional employee experiences. As a Bilingual People Operations Coordinator, you will be central to our HR operations, supporting our team through onboarding, data management, and addressing employee inquiries. This role involves ensuring accurate and timely onboarding processes, maintaining employee data in the HRIS (Workday), and providing exceptional service to employees regarding People-related inquiries. You will also support various People Ops projects and contribute to improving processes and procedures within the employee lifecycle. This position offers an opportunity to learn and grow in the HR field within a collaborative and supportive environment.

Please Note: High fluency in French and English is required, as this role supports employee populations in both Toronto and Paris. One interview will be conducted entirely in French to assess language proficiency.

What You'll Do

• Coordinate New Hire Orientation logistics and materials

• Ensure all aspects of onboarding are completed accurately and timely, including pre-start communication with new hires

• Conduct right-to-work checks and maintain work authorization forms

• Manage and update employee data in the HRIS system (Workday) and ensure data accuracy

• Maintain records for all workers

• Perform data entry and data audits

• Provide employees with exceptional service regarding all People-related inquiries through resolution accountability, aiming for a response time of within 24 hours

• Perform operational tasks as needed, such as transactional processing and contract amendments

• Document, implement, and work to improve processes, procedures, and programs relating to the employee lifecycle

• Collaborate with the People Business Partner and/or Talent Acquisition Partner to support relocation requests

• Support a variety of projects in partnership with the cross-functional People Ops team

Your profile

• Bilingual proficiency in French and English – ability to communicate effectively in both languages, including speaking, reading, and writing, to support diverse clients and collaborate across teams.

• Bachelor's degree in Human Resources, Business Administration, or a related field is preferred

• 1+ years of experience in a human resources, administrative, or customer service role, OR equivalent relevant internship experience

• Excellent customer service skills with a desire to provide helpful and timely support to employees

• Strong verbal and written communication skills, with the ability to communicate clearly and professionally

• Strong organizational skills and attention to detail, with the ability to manage multiple tasks

• Basic proficiency with Google Suite and MS Office Suite applications

• Excellent interpersonal skills and the ability to build positive relationships with team members and across departments

• Self-motivated attitude with a collaborative spirit; a team player who is willing to learn and contribute

Bonus if you have

• Experience with HRIS systems (e.g., Workday) or other database management is a plus

• Familiarity with basic HR concepts and practices (e.g., onboarding, employee data management) is desirable

• Interest in learning about the employee lifecycle and HR processes

• Willingness to learn about cloud-based human resources applications (e.g., Workday, Lattice, Navex, Culture Amp)

• Interest in learning about US, Canada, & Australia employment laws/regulations

For this role, the target base salary range in Toronto is $44,000 - $55,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. 

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Fridays. Your recruiter can share more information about the various in-office perks Turo offers.

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