About the team

We are looking for a team-oriented fraud fighter to join the Marketplace Risk Team at Turo. This rewarding position encompasses all required duties in fraud detection and prevention including reviewing users, login activity, transactions, content, escalated customer disputes and any issues that may affect the safety of our marketplace. 

What you will do

• Review transactions, accounts, and activity to identify and resolve fraudulent activity in real-time using advanced tools, expertise, and judgment.

• Conduct in-depth analyses of complex fraud cases using advanced tools and methodologies.

• Lead detailed investigations into sophisticated or high-value fraud cases, working closely with internal teams and, when necessary, external agencies.

• Identify emerging fraud trends and patterns through data analysis.

• Contribute to the development and refinement of fraud prevention strategies, policies, and procedures based on insights from case analyses and industry trends.

• Collaborate with other departments (e.g., IT, legal, customer service) to implement fraud prevention measures across the organization.

• Identify attributes associated with high-risk accounts and transactions through investigations for identity theft, payment fraud, account takeover, or host fraud

• Train, mentor, and support our outsourced group of agents completing fraud reviews.

• Support and share knowledge with other Trust & Safety, Legal, Claims, and Global Operations teams as a fraud prevention subject matter expert.

• Provide training and mentorship to Level 1 specialists and other team members on advanced fraud detection techniques and investigation procedures.

• Prepare and present detailed reports on fraud incidents, trends, and prevention strategies to senior management.

Your Profile

• 2+ of experience in fraud prevention, risk management, or a related field within an e-commerce environment. 

• Bachelor’s degree or equivalent work experience.

• Strong analytical and problem-solving skills with the ability to make independent decisions with limited information.

• Ability to function in a fast-paced environment, and quickly adapt to change.

• Excellent verbal and written communication skills committed to high responsiveness and providing a superb customer experience.

• Available to work holidays and weekends and occasionally outside normal business hours when necessary to protect the platform.

• Demonstrates Turo’s values through work product and within day-to-day team interactions. 

Bonus if you have

• Experience in a two-sided marketplace is highly desirable.

• Certified Fraud Examiner (CFE) Credential or other advanced fraud training.

• Experience with Kustomer, Sift, CRM systems, Google Docs, MS Office and Mac OS

For this role, the target base salary range in Phoenix is $58,000-$73,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

#LI-EG1

#LI-Hybrid