About the team

Turo is redefining car rental, and we’re seeking an experienced Executive Support Associate II with a proactive, can-do attitude and an innovative mindset. 

You’ll thrive on problem-solving, sharing ideas, and driving meaningful improvements that enhance how we support our customers.

In this role, you'll take a hands-on approach to managing critical escalations for our host and guest community, resolving complex issues directly and collaborating across all levels of the organisation to deliver swift, effective outcomes.

You’ll bring exceptional communication skills, a solid background in customer service, and an analytical mindset that enables you to not only resolve individual cases but also identify and implement broader systemic improvements. Your ability to work independently in a fast-paced environment, paired with strong attention to detail and a genuine passion for helping others, will make you an invaluable part of Turo’s growing UK team.

What you will do

• Delivering exceptional customer experiences for Turo's host and guest community by serving as a critical escalation point for complex issues across diverse areas including billing disputes, payment processing, fees and fines, mechanical issues, roadside assistance and more.

• Working directly with internal stakeholders at all organisational levels, from frontline teams to executive leadership, ensuring that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time

• Consistently contributing ideas to further improve the Hosts and Guests experience

• Quickly adjust to new processes and policies as the company continues to grow

• Keep a finger on the pulse of all internal changes that may impact the customer experience in the UK
   

Your profile

• 2-4+ years of experience in a high-level or VIP customer support environment

• Top-notch oral and written communication skills with outstanding attention to detail 

• Personable, outgoing individual who enjoys working with people and is able to handle stressful situations with grace 

• Strategic thinking: You love thinking of ways to improve processes

• Strong customer service background 

• Ability to work independently with little or no supervision/direction and in a team environment

• Great problem-solving skills, analytical abilities and ability to multitask 

• Ability to function well in a fast-paced and at times stressful environment

• Demonstrates Turo’s values through work product and within day to day team interactions. 

For this role, the target base salary range in London is £30,000 - £37,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.