About the team

We are looking for a motivated, personable, and outgoing individual with excellent customer support and leadership experience to join our bilingual Executive Support Team in Toronto on a hybrid basis. The ideal candidate is a master problem solver with an entrepreneurial spirit, innovative mindset, and a positive, can-do attitude. This is an exciting opportunity to take part in a high-energy and fun work environment for a rapidly growing company with global ambitions. 

What you will do

• Provide exceptional experiences to Turo's hosts and guests, in both English and French.

• Field a wide variety of cases/tickets related to billing, fees and fines, mechanical issues, damage, and reservation scheduling and more.

• Handle sensitive and stressful situations with grace while exemplifying Turo's values

• Communicate with internal Turo stakeholders of all levels on a regular basis.

• Ensure that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time.

• Consistently contribute ideas to further improve the Hosts and Guests experience as well as continuously improve team processes.

• Utilize systems and tools such as Kustomer, Gmail, Google Docs, Google Sheets, and Excel.

• Quickly adjust to new processes and policies as the company continues to grow. 

• This role follows a Saturday–Wednesday schedule, with team collaboration in the office Monday and Wednesday.

Your profile

• 3+ years of experience in a high-level customer support environment; call center experience a plus!

• Top-notch oral and written communication skills in both French and English with outstanding attention to detail.

• Personable, outgoing individual with a talent for empathy and de-escalation, who enjoys working with people, embraces the Turo Values and is able to handle stressful situations with grace

• Strategic thinker: You love thinking of ways to improve processes

• Experience using Zendesk, Kustomer or other customer service applications

• Ability to work independently with little or no supervision/direction and in a team environment.

• Great problem-solving skills, analytical abilities and ability to multitask.

Bonus if you have

• University undergraduate degree in any field

For this role, the target base salary range in Toronto is $54,000-$67,000 CAD annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule —Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.