About the team

Turo is growing in new ways and creating exciting opportunities across the business. We are evolving our platform, investing in new technologies, and strengthening the teams that support our hosts and guests. If you enjoy building, collaborating, and driving meaningful change, you will find this a rewarding moment to join and help shape the next chapter of our marketplace.

The Marketplace Risk group is part of our global Trust and Safety organization and plays a central role in protecting our marketplace, our customers, and our business. The group oversees Fraud Prevention and Chargebacks with responsibilities that include preventing payment fraud, protecting identity and account security, improving chargeback outcomes, and reducing vehicle theft risk across the platform. Our work involves monitoring complex fraud patterns, supporting decisions across billions in transaction value, and delivering the operational and analytical strength needed to keep a global marketplace safe and resilient.

As Director of Marketplace Risk, you will elevate and energize our Fraud Prevention and Chargebacks organization, expanding its impact across global markets and reinforcing trust across the platform.

Reporting to the Vice President, Trust and Safety, you will lead efforts that reduce fraud, improve chargeback performance, and advance key risk strategies. This role requires a leader who can operate at multiple levels, from setting long range strategy to diving deep into complex fraud and chargeback analyses. Your leadership will shape the systems, policies, and operational frameworks that protect the marketplace and reinforce customer trust.

What you will do

• Lead managers, subject matter experts, and vendor partners across fraud prevention and chargebacks and ensure strong operational performance across internal and outsourced teams

• Build frameworks and processes that improve global alignment, operational readiness, and the consistency of vendor supported operations

• Monitor risk signals and operational controls, identify gaps, and prioritize actions that reduce losses and strengthen prevention

• Partner with Product, Engineering, Analytics, and Data Science on roadmaps, tooling improvements, risk controls, and policies that reduce fraud and theft while limiting false positives

• Present insights, emerging risks, program performance, and recommendations to senior leadership and cross functional partners

• Support model and automation enhancements by improving real time alerts, feature quality, and feedback loops that strengthen detection accuracy

• Drive quarterly strategy planning tied to measurable outcomes for fraud reduction, chargeback performance, theft mitigation, and customer protection

• Develop teams through coaching, talent planning, and structured QA programs that elevate performance across global and vendor supported workflows

Your profile

• 10+ years of experience in Trust and Safety, Investigations, Risk Management, Safety Operations, or a related field with experience in a marketplace, fintech, or technology environment preferred

• 8+ years leading teams with a proven ability to develop managers, specialists, and vendor supported operations

• Motivated by Turo’s mission and committed to advancing marketplace trust and safety

• Proven ability to design scalable solutions across policy, tooling, enforcement, and operational frameworks

• Collaborative communicator who can influence and align stakeholders across teams, levels, and global locations

• Comfortable operating in a fast changing environment with a focus on improving systems, processes, and workflows

• Demonstrated success leading cross functional initiatives in partnership with Product, Engineering, Analytics, Finance, and Operations

• Deep analytical capability with fluency in Excel or Sheets and SQL and experience using data visualization tools to guide decisions

• Sharp attention to detail with the ability to balance long term planning with hands on analysis when needed

• Skilled at structuring complex or ambiguous problems and translating analysis into clear recommendations and action plans

• Strong track record of delivering complex projects, managing competing priorities, and achieving measurable outcomes

• Experienced in creating executive level narratives and presentations that connect insights to strategy

• Experience leading hybrid teams and outsourced operations at global scale

Bonus if you have

• Advanced degrees or relevant certifications such as Certified Fraud Examiner (CFE) or similar credentials

• Background in two sided marketplaces or mobility platforms with an understanding of supply and demand risk dynamics

• Experience with risk data and tooling such as Sift, Socure, or Ekata and familiarity with payment systems such as Stripe

For this role, the target base salary range in Phoenix is $152,000–$190,000 annually. This role is also eligible for bonus, equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.