About the team

We are looking for a customer focused Bilingual Claims Associate to join our team in Toronto, Ontario. You will review and assess damage claims filed by Turo hosts and guests, guiding our community members through the process. This is an exciting opportunity to join a terrific team with a high-energy work environment. You will make an impact on a challenging part of the business as we expand to new provinces across Canada. If you are looking to make a real impact on a business, come join our team!
 

What You’ll Do

• Provide exceptional customer service for Turo hosts and guests

• Investigate and process auto claims filed by Turo hosts and guests

• When possible, assist Turo members through the self-resolution process

• Coordinate claims processing with Turo's insurance partners 

• Collect any amounts due from guests

• Maintain accurate file documentation

• Actively contribute to the continuous improvement of Turo’s processes for claims handling; strive to make Turo's organization a leader in customer service and cost management
   

Your Profile

• Reside in the Greater Toronto Area 

• Fluency in French is required for this Bilingual role

• Strongly prefer minimum of 1+ years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company

• BA/BS or equivalent preferred

• Exceptional personal qualities and people skills

• Outstanding conflict resolution and de-escalation skills

• Ability to work in a fast-paced environment, drive and embrace change

• Excellent follow-through, attention to detail, and with minimal need for supervision

• Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission

• Commitment to high responsiveness and availability

• Strong proficiency with technology: Claims Systems, Slack, Google Docs, MS Office, internet, mobile systems. Mac expertise is a plus.

• Bonus: Experience in balancing solutions with multiple interested parties valuable, as our two-sided marketplace counts hosts, guests, third parties, and the company all as meaningful stakeholders 

For this role, the target base salary range in Toronto is $52,000 - $59,000 CAD annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.