We are seeking a Skilled and proactive IT Support Specialist fluent in both French and English to provide technical support and coordination for end-user computing and EPOS systems. The role requires hands-on troubleshooting, collaboration with multiple teams, and occasional store visits during rollout phases.

Key Responsibilities:

• Provide technical support in both French and English for Windows OS 10/11 Point-of-Sale systems.

• Troubleshoot hardware peripherals including printers, scanners, PEDs, and cash drawers.

• Demonstrate strong hardware knowledge of bare metal devices, ports, and basic networking.

• Execute PC/Till build processes and ensure successful deployment.

• Coordinate effectively with:

• French customer stakeholders

• French Service Desk

• Computacenter technicians

• TCS EPOS Build & Engineering team at offshore India and UK

• OmniStore application team

• Create and maintain French-language build documentation and knowledge base (KB) articles.

• Actively participate in internal and external meetings, providing clear communication on issues and scenarios.

• Visit retail stores as required during training room setups or pilot rollout phases.

Key Skills:

• Fluent in French and English (spoken and written).

• Proven experience in IT support or similar technical roles.

• Strong problem-solving and communication skills.

• Ability to work independently and collaboratively in a fast-paced environment.

Desirable Skills:

• Experience handling POS machines.

• Familiarity with remote deployment tools (e.g., ManageEngine).

• Knowledge of touch screen configuration for colleague vs. customer-facing screens.

Why join TCS:

• Join an international company and a leader in its field.

• Thrive in a multicultural environment with diverse and high-impact projects.

• Develop your skills through continuous training.

• Benefit from an inclusive and collaborative company culture.

• Participate in innovative projects that are transforming the future.

The recruitment process:

• An initial meeting with our HR team.

• A technical interview to assess your skills.

• A final interview with an operational manager.

• And then, welcome to TCS!

“At TCS, diversity is an asset and inclusion is a daily commitment. We cultivate an environment where every talent, regardless of their background or experience, can express themselves, grow, and fully contribute to our collective success.”