⭐ Your Impact

As a Customer Care Specialist, you are essential in delivering an exceptional experience to our restaurant partners.

You are their first point of contact — supporting, training, troubleshooting, reassuring, and helping them get the most out of their Kiosk solution.

Your work contributes directly to:

• customer satisfaction and retention,

• reducing churn,

• ensuring strong Kiosk adoption,

• improving operational efficiency for restaurants,

• providing valuable insights to improve our product.

🎯 What You Will Do

1. Customer Support & Restaurant Assistance (Kiosk)

• Handle incoming requests (phone, email and chat): technical incidents, menu updates, configuration questions, administrative requests, etc.

• Diagnose and independently resolve most Kiosk-related issues.

• Train restaurants on the back-office, management tools, and Kiosk interfaces.

• Monitor usage and help restaurants optimize their experience

2. Internal Collaboration & Continuous Improvement

• Escalate technical issues and product feedback to the Product & Tech teams.

• Collaborate with Sales, Implementation, and Ops teams to ensure smooth project coordination.

• Contribute to internal processes: documentation, tools, workflows, and best practices.

🎒 What You Bring

• 2–3 years of experience in customer support by phone, helpdesk, or customer care roles.

• Comfortable working with tech products / SaaS solutions / Network skills / Hardware knowledge

• Excellent communication skills, both written and verbal.

• Strong customer focus, empathy, and ability to handle challenging interactions calmly.

• Highly organized, detail-oriented, and able to multitask effectively.

• Strong autonomy and problem-solving abilities.

• Fluency in both French and English; any additional language (Spanish, German, Italian, Flemish, etc.) is a plus.

• Experience in the restaurant industry is an added advantage.

1. Visio de 30 minutes avec Manon (TL Customer Care) ou Jessica (Head of Care and Success) ou Charlotte (DRH)

2. Entretien avec Jessica + Manon

3. Welcome aboard! 🚀