We are looking for a candidate to join us on a 6 month CDD contract with an expectation of becoming a CDI, for the position of Client Relations Manager (F/H) for Australia!
You will benefit from an experienced, friendly and approachable support team with a strong expertise in Customer Relations.
As a Client Relations Manager your missions are:
To maintain/improve the relationship with, & between, our thousands of community members by providing a quality response via the following channels: email / telephone / social networks
Bring your expertise to our products and solutions
To provide assistance across the Superprof Anglosphere markets when nececessary
Monitor the quality of tutors : provide advice for improving ads when asked - monitor suspicious behaviour & maintain a trusted tutor database - improve tutor/student matching service
Improve the processes in place (customer management, automatic reminders, repeated customer problems, etc.)
To be at the center of the Client Relations and be able to identify recurring issues/bugs and to share them with the technical and operational teams
Develop content and editorial calendar for social media channels : monitor social media campaigns and analyze online community engagement using KPIs
You have previous experience in a CRM role
You are an English speaking native with extensive knowledge on the Australian market and have great communication and writing skills (friendly and empathetic).
Working knowledge of French is a plus.
You are willing to help and solve customer problems on a daily basis.
You know how to be proactive and work autonomously.
You know how to remain calm and serene in all situations.
You have a great capacity for adaptation (our tools, our strategies evolve rapidly).
You have the knowledge of digital marketing, internet culture and the fundamentals of web communication.
Telephone Round 1 Interview
Written test
Face to face Interview at our premises or online with the Country Manager
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